There's just no way I can't comment on this post - City and Guilds DO MY HEAD IN!!!!!!!!!!
Longwinded processes, rubbish staff, dreadful hold music!!, a nightmare for replacement certs, everything always has to be in writing, not user friendly in any way - and even our regional office which is meant to be the more helpful, knowledgeable and easier to deal with side of things are rubbish too!!
Anyway i fell better now thanks!
Kelly
City College Plymouth
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Confidentiality: This email and its attachments are intended for the above named only and may be confidential. If they have come to you in error, you must take no action based on them, nor must you copy or show them to anyone; please reply to this email and highlight the error. Security Warning: Please note that this email has been created in the knowledge that Internet email is not a 100% secure communications medium. We advise that you understand and accept this lack of security when emailing us. Viruses: Although we have taken steps to ensure that this email and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free.Dear all,
We made some registrations in C&G's Walled Garden yesterday by uploading a file from our MIS system (EBS) and came across an odd problem that I thought you might like to know about. In both cases the student was a 'new' student and did not exist in Walled Garden.
1) EDI file data:
Forename: India
Middle name: (Null)
Surname: de Silva Jeffries
After the file was processed, this appeared in Walled Garden as:
Forename: India
Middle Name: Silva
Surname: de Jeffries
(So part of her surname has been moved to the middle name field, thus changing her name from India de Silva Jeffries to India Silva de Jeffries)
2) EDI file data:
Forename: Andre
Middle name: (Null)
After the file was processed, this appeared in Walled Garden as:
Forename: Andre
Middle Name: Tome
(Although the order of his name has remained the same, part of his surname has been moved to the middle name field which could make searching for his record very difficult)
Has anyone else ever come across this? I've raised it with C&G.
regards,
Exams team, Data Management Services,
Bournemouth & Poole College.
01202 205765