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Hi We don't have many requests but in such cases we email/fax info to unis. I see this as an exams role. Julie From: Lorna Willmott [mailto:[log in to unmask]] Sent: Monday, September 16, 2013 07:29 AM To: [log in to unmask] <[log in to unmask]> Subject: Certification/results queries for HE applicants Hi All I’m trying to get a feel for how many of you are involved in providing information to HE institutions for applicants if there’s an issue at the awarding body (or college!) end. For instance, if a certificate hasn’t arrived by the time that an HE institution has requested it, or a City and Guilds result hasn’t passed from e-volve to Walled Garden, what do you do on behalf of the candidate? Do you have direct contact with HE Admissions or is this something another Department/the curriculum area deals with? Sorry for all the questions – at Oaklands the Exams Dept pursues all of the necessary documentation and contacts the HE institution directly – I’m presenting this as a strength on our Departmental self-assessment report but wanted to get a comparison with other general FE colleges and schools. Thanks! Lorna Willmott Exams and Achievement Manager Oaklands College, St Albans Campus (Smallford) , Hatfield Road, St Albans , Hertfordshire , AL4 0JA , United Kingdom Switchboard: (+44) (0)1727 737 000 , DDI: (+44) (0)1727 737078 , Mobile: WWW: http://www.oaklands.ac.uk Oaklands College - Unlock Your Potential