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ASLIB Training Autumn 2013 led by Lisa Jeskins *** Apologies for cross-posting *** Book a place on one of ASLIB's Autumn 2013 courses and receive 10% discount on any other course from the Autumn 2013 programme. INTRODUCTION TO SOCIAL MEDIA (NEW FOR 2013) 2 October 2013, London Discover how you can start to use social media for your own professional development and engagement with your users. Social media is becoming increasingly popular in our connected world. Social media can help you to find up-to-date information, network with your peers, market your service and even catch up with your friends. We teach people how to find and use information. Now that everyone can access all types of information all of the time, it is vital for information professionals to be aware of how their users are getting their information. Social media is another information source that we need to get to grips with so that we can help our users to understand it and to stay one step ahead! Introduction to Social Media will equip you with the basic skills to start using social media yourself and to experience new methods of finding information. For more information visit http://www.aslib.com/training/courses/course.htm?eventid=106 CUSTOMER SERVICE SKILLS: A BLUEPRINT FOR CUSTOMER SATISFACTION (NEW FOR 2013) 8 October 2013, London Good customer service is a core value for all information and library services. Appreciating and meeting the expectations of users is at the heart of providing a high quality library service and staff who understand what customers want are an organization's biggest asset. Good customer service inspires customer loyalty and enhances the reputation of the organization. It can help with staff motivation and improve staff morale. Fewer complaints mean less stress and a happier team. This workshop provides participants with an introduction to customer service skills and is a mixture of presentation, group discussion and activities. It will provide a basic introduction to a range of techniques to help enhance customer service practice. For more information visit http://www.aslib.com/training/courses/course.htm?eventid=110 BOOK YOUR PLACE To book a place, please complete the booking form at: http://www.aslib.com/downloads/ASLIB%20Training%20%20Booking%20Form.pdf and return to: Sue Hill ASLIB Customer Operations and Marketing Executive E-mail: [log in to unmask] Tel: +44 (0) 1274 777700 Ext 5621 Web: http://www.aslib.com/training ASLIB Training - Celebrating 70 Years of Information Skills Training ASLIB corporate members save 20% on course fees. We offer public courses and workshops, as well as on-site and distance programmes.