JISCMail - OCC-HEALTH Archives

We have one manager who is sooo bad when it comes to referrals because of the inappropriate comments that we keep sending them back but I have to say he has me in stitches at times.

· ‘Can you confirm that there’s anything wrong with him because I am thinking of sacking him’

· Could he have the same condition as ‘Mr ***** as he has the same symptoms?’

· HR has asked me to refer him for a sprained ankle ‘I KID YOU NOT!!!’

My favourite ever though was a self cert when a guy had a couple of days off after Rhinoplasty. His comments were ‘I had a nose job to make me look more beautiful’ to which the manager replied in his comments ‘ He still looks f**king ugly to me’

Paula

From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of irenedouse
Sent: 26 July 2013 08:09
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] Management Referral feedback reports

I once had bill has a bad back do my report said yes he has

Sent from Samsung Mobile

-------- Original message --------
From: Tracy Turner <[log in to unmask]>
Date:
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] Management Referral feedback reports

Hi. Some of the HR managers used to give poor referrals and expected me to know the information they wanted. Working for the Company it was difficult to refuse such referrals and I did not want to create tensions They did not specifically tick the standard questions and had become very lazy. So I decided to write my reports copying and pasting any standard questions that had been ticked and answered these in the report. They soon realised that if they wanted answers to specific questions they had to ask them. This seems to work well. I used a template and have a particular page kept for phrases I have used previously. In this way I am certain that Hr are getting the answers they have asked and they cannot disagree!

Sent from my BlackBerry® wireless device

From: sharon naylor <[log in to unmask]>

Sender: [log in to unmask]

Date: Fri, 26 Jul 2013 06:44:35 +0100

To: <[log in to unmask]>

ReplyTo: Occupational Health mailing list <[log in to unmask]>

Subject: Re: [OCC-HEALTH] Management Referral feedback reports

I agree with Lindsey - writing a decent report is an aspect of customer care that we get judged on time and time again. The advice may be good - but if the report looks not so good thats what the customer will see.

> Date: Thu, 25 Jul 2013 20:34:37 +0100
> From: [log in to unmask]
> Subject: Re: [OCC-HEALTH] Management Referral feedback reports
> To: [log in to unmask]
>
> Hi
>
> I know many do but I do not use a tick box approach to report writing and have not liked any that I have seen. With a tick box, you might initially save yourself some time but you stand a good chance of reducing the quality of your advice and costing yourself time and reputation in the longer term. If you have a good simple format of report and template, collection of stock phrases that you can weave in without it being obvious that you have done so and a reasonable command of English, writing a decent report should be fairly quick. I do though tend to bullet point or number the advice, which helps with speed and clarity.
>
> I am sure there are many other view though.
>
> Thanks
>
> Lindsey
>
> Lindsey Hall
> Director and Independent Occupational Health Adviser
> Split Dimension Ltd
> Phone: 01454 852715
> Fax: 01454 740045
> Mobile: 07771 596111
> Web: www.splitdimension.co.uk
> Twitter: https://twitter.com/splitdimension
> The Health at Work Guide to Life - out now!
>
> This electronic transmission is strictly confidential and intended solely for the addressee. If you are not the named addressee or think you may not be the intended recipient you must not use, disclose, distribute, copy, print or rely on the contents of this transmission and should destroy it immediately. If you have received this transmission in error, please notify me as soon as possible.
>
> Please note that Split Dimension does not accept any responsibility for viruses, malware or any other potentially harmful programmes or systems and it is your responsibility to protect your computer systems against any possible contamination that might be contained in transmissions and/or attachments.
>
> Split Dimension Ltd. Registered in England and Wales. No 5725582.
>
>
> -----Original Message-----
> From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Priscilla Corrigan
> Sent: 25 July 2013 15:18
> To: [log in to unmask]
> Subject: [OCC-HEALTH] Management Referral feedback reports
>
> Good afternoon OH Jiscers
>
> Is anyone is using a MR report format that consists of tick boxes or bullet points as opposed to full sentences and paragraphs.
>
> I would like to explore more succinct and time efficient report writing and think this could be the way forward for me!
>
> It will be hard to break the habit of writing a 'proper' report but when push comes to shove.....
>
> Grateful for any suggestions.
>
> Thank you in advance!
>
> Priscilla
>
> ********************************
> Please remove this footer before replying.
>
> OCC-HEALTH ARCHIVES:
> http://www.jiscmail.ac.uk/lists/occ-health.html
>
> CONFERENCES AND STUDY DAYS:
> http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH
>
> ********************************
> Please remove this footer before replying.
>
> OCC-HEALTH ARCHIVES:
> http://www.jiscmail.ac.uk/lists/occ-health.html
>
> CONFERENCES AND STUDY DAYS:
> http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH

******************************** Please remove this footer before replying.

OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html

CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH ******************************** Please remove this footer before replying.

OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html

CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH

******************************** Please remove this footer before replying.

OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html

CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH