We could forward the email thread to their help desk pointing out that
this is no longer an isolated issue?
Regards
Beth
Bethan Carter
Lead Clinical Librarian
01904 726145
[log in to unmask]
My working hours are 9 - 5 but database training can be provided at
other times.
________________________________
From: UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf Of Barlow, Phillip
Sent: 03 July 2013 14:28
To: [log in to unmask]
Subject: Re: HDAS access
I had the same reply...
------------------------------------------------------------------
Phillip Barlow
Senior Library Assistant
NHS Support
Chelsea & Westminster Campus Library
Imperial College London
369 Fulham Road
London SW10 9NH
Tel: 020 3315 8960
Email: [log in to unmask]
-------------------------------------------------------------------
From: UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf Of Collins Pamela (THE
ROYAL WOLVERHAMPTON NHS TRUST)
Sent: 03 July 2013 14:27
To: [log in to unmask]
Subject: Re: HDAS access
Dear All
This is the reply I had from NICE on Monday following a formal
complaint. They are clearly not addressing the needs of the users and
failing to provide a usable service.
Pam Collins
Medical Librarian
Bell Library, The Royal Wolverhampton NHS Trust
New Cross Hospital
Wolverhampton
West Midlands WV10 0QP
Tel: 01902 695322
Fax: 01902 723037
E-mail: [log in to unmask]
Library Blog: http://rwhtrbelllibrary.wordpress.com
<http://rwhtrbelllibrary.wordpress.com/>
External Web Site: https://sites.google.com/site/wolvesbelllibrary/home
Dear Pam,
Thank you for your email. I am sorry you have had difficulties with the
site.
We are aware of isolated reports on performance issues regarding the
Journals and Databases/Healthcare Database Advanced Search (HDAS)
received recently from some users. We are investigating this issue as a
matter of urgency to resolve the issues reported as soon as possible and
wish to apologise for any inconvenience caused.
Best Wishes
Helen
Helen Eaton
From: UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf Of Whitmore Christine
Sent: 03 July 2013 14:11
To: [log in to unmask]
Subject: Re: HDAS access
Lucy & All - I too am having major functionality problems with HDAS.
Yesterday, every database I tried (at least four of them) was non
functional. I have written to NHS Evidence and they have come back to
me stating the intermittent access issues. This is more than that.
This is freezing and not being able to access saved searches, not being
able to access results - total non functionality. For the last three
days I have not been able to do literature searches.
Christine Whitmore
Library and Knowledge Services Manager
Kent & Medway NHS & Social Care Partnership Trust
The Library
St Martin's Hospital
Littlebourne Road
Canterbury CT1 1TD
Tel: 01227 812025
01227 812360
Fax: 01227 812005
St Martin's Specialist NHS Library:
Mental Health, Primary Care & Health Service Management
[log in to unmask]
www.kmpt.nhs.uk/libraryservices
From: UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf Of Rey Patricia
Sent: 03 July 2013 13:51
To: [log in to unmask]
Subject: Re: HDAS access
I can access the site & use it OK but I'm having serious issues with
Medline. If I click on the title of a citation, no Indexing terms
display; I can't get my citations to sort by Publication Date; also
database is swirching spontaneously between search steps, without my
noticing.
Tricia Rey
Library Services Manager
Queen Victoria Hospital NHS Foundation Trust
East Grinstead
Tel: 01342 414266
Mailto:[log in to unmask]
________________________________
From: UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf Of Vaux-Harvey, Lucy
(Information Services Librarian)
Sent: 03 July 2013 13:46
To: [log in to unmask]
Subject: HDAS access
Hello all
I know there is a message on HDAS warning of isolated performance issues
but is anyone else finding it impossible to access the site the majority
of the time? We might manage one or two line searches at best before it
'freezes' completely. There has been no improvement for over a week
now.
I raised a call last week but was told it's part of the existing
problems. Is this the same for everyone?
Best wishes
Lucy
Lucy Vaux-Harvey
Lead Librarian (Resource Development) / Athens Administrator
Worcestershire Health Libraries
Tel: 01905 760601 or ext. 33767
Email: [log in to unmask]
<mailto:[log in to unmask]>
Web: www.wkp.nhs.uk <http://www.wkp.nhs.uk/> / www.hawks.nhs.uk
<http://www.hawks.nhs.uk/>
Any questions or comments?
Please let me know if you have any questions/comments relating to our
library resources and services.
Quick links:
Fulltext journal holdings
<http://atoz.ebsco.com/Titles/wrhos?lang=en&lang.menu=en&lang.subject=en
> | Search for evidence in Medline, Cinahl and other health related
databases <http://www.library.nhs.uk/login.aspx?postloginpage=/hdas> |
Login to Athens <http://athens.nhs.uk/>
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