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ASLIB Training - Courses with Tim Buckley Owen - September and October *** Apologies For Cross-Posting *** To celebrate ASLIB's 70 years of Information Skills Training, we are offering an introductory discount of 10% off any training courses booked in July and August*. We offer public courses and workshops, as well as on-site and distance programmes. Abstracting and Summarizing Electonic Documents 24 September 2013 Abstracting and summarising skills are a staple of the effective information professional's armoury - but assimilating and reproducing screen-based content introduces a whole range of new reading and writing issues that don't apply to printed material. Combining presentation, practical work and group feedback, this course will help participants understand and apply the special principles associated with summarising electronic content and will equip them to tackle the challenges this presents with confidence. Course Leader: Tim Buckley Owen For more information visit http://www.aslib.com/training/courses/course.htm?eventid=75 Enquiry Handling by Phone and E-mail 1 October 2013 Responding to enquiries by phone or email, we are deprived of almost all the clues we take for granted when dealing with people face-to-face. With no eye contact, facial expression or body language - and frequently no tone of voice either - it's vital to manage communications with the enquirer effectively. The risk of misunderstanding or offence is high; customers tend to be more impatient, and it's very easy for them to take their query elsewhere. For more information visit http://www.aslib.com/training/courses/course.htm?eventid=70 Abstracting and Summarizing Quickly and Accurately 29 October 2013 Abstracting and summarizing techniques are essential for current awareness services, enquiry answering, desk research, preparing briefings and writing reports. This course is a practical introduction to key techniques in abstracting and summarizing documents: news items, articles, books, reports and unpublished internal documents, and shows participants how existing reading and writing skills can be used more efficiently to improve abstracting technique. Course Leader: Tim Buckley Owen For more information visit http://www.aslib.com/training/courses/course.htm?eventid=10 * discount cannot be used with any other discounts. Please quote JISCMAIL to qualify for this discount. Sue Hill ASLIB Customer Operations and Marketing Executive E-mail: [log in to unmask] Tel: +44 (0) 1274 777700 Ext 5621 Web: http://www.aslib.com/training ASLIB Training - Celebrating 70 Years of Information Skills Training