Getting better at everything you do: optimising the way you work
Venue: CILIP, 7 Ridgmount Street, London, WC1E 7AE
Date: Wednesday, 19 June, 2013 - 09:30 - 16:30
Those attending this event that last time we ran it said:
"Very relevant. Thank you for helping me get better at what I do!"
"A really enjoyable and informative course"
"Brilliant course"
"Overall an enjoyable course. Lots of food for thought."
Course Outline:
This interactive one-day training event combines key approaches from process improvement and knowledge management to equip Information Professionals with valuable tools for continuous improvement of their work.
It will enable them to critically review the products and services that they provide to their customers (internal or external), how they go about their work, and how they can work more effectively and efficiently on a continuous basis.
The session will include:
A structured approach and a selection of tools for:
Defining personal, team or departmental goals
Measuring performance
Analyzing issues
Identifying and evaluating opportunities for improvement
Implementing and embedding change
Approaches for sharing learning and expertise:
Before, during and after implementing change
Across and within teams
Developing action plans and measures to follow-up from the workshop
N.B. You will be asked to come prepared with a list of activities (with approximate % of total time) on which you currently spend your time.
Who should attend:
This workshop will be of benefit to Information Professionals working in middle and senior management positions in public and private sector organisations who wish to advance the effective exploitation and management of electronic information. It will enable them to:
* Find ways of making more effective and efficient use of limited time and resources in the management of their work.
* Obtain an overview of the latest approaches and tools for process improvement and knowledge management and how they might apply to their work. (Process improvement tools will include those from Lean and Six Sigma such as Voice of the Customer, DMAIC, SIPOC, and those for identifying waste or issues (Ohno's 7 wastes, process mapping, spaghetti diagrams), root cause analysis (5 Why's, fishbone analysis), solution evaluation. Knowledge Management approaches will include AARs, learning retrospects, peer reviews.)
Course Presenter: Elisabeth Goodman
Elisabeth runs RiverRhee Consulting (http://www.riverrhee.com), enhancing the effectiveness of business teams through process improvement, knowledge management and change management training and support. She previously worked in the Pharmaceutical Industry where she held management roles in Information and Library Management and internal training and consultancy roles supporting business teams on a global basis. Elisabeth is accredited in Lean Sigma, and in Change Management and is a member of CILIP.
Costs (including lunch and refreshments): UKeiG members £170 + VAT at the current rate; others £210 + VAT at the current rate
To register your interest in this meeting, reserve a place, or request further details, please email [log in to unmask] Further details are also available via the UKeiG website at
http://www.ukeig.org.uk/trainingevent/open-access-how-it-will-change-your-professional-life-david-ball
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UKeiG is a Special Interest Group of CILIP: the Chartered Institute of Library and Information Professionals.
7 Ridgmount Street, London, WC1E 7AE. Registered Charity No. 313014.
Visit our web site: http://www.ukeig.org.uk
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Sheila Thomas BA MCLIP MWeldI MBCS
Weldasearch Manager
TWI Ltd, Granta Park, CB21 6AL, UK
www.weldasearch.com
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