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Hi David, We have not rolled this out in Cambridgeshire. I don't see how you could ever police it. The print out is the customers' information and potentially sensitive. Further to that I think that we should be working towards automated print payment which will make it even harder to determine what the print job contains and to apply a discount. In general I don't like the thought of staff being asked to look at a customers printout and decide if it qualifies for an exemption. Tom van de Bilt. ICT Manager. Libraries, Archives and Information. Cambridgeshire County Council 01223 699038 07770 641872 -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of David Lloyd Sent: 15 May 2013 14:24 To: [log in to unmask] Subject: ICT Prints - Concessions In Coventry we have increased our free access to computers from 1 hour to two hours, but are now being asked to explore the granting of concessions on prints for welfare reform users. Have any other Services been asked to look at this and if so do you have a recommended methogology? The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues. Visit www.cambridgeshire.gov.uk<http://www.cambridgeshire.gov.uk>