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*** Before reading or acting on this e-mail, or opening any attachment, please read Derby City Council's disclaimer and confidentiality statement at the end of this e-mail *** Hi Re Universal Credit In Derby City Libraries we have also been approached by the local Dept of Work and Pensions office. They wanted to know what PC provision we had and they were keen that a minimum session length was an hour. We are anticipating a rise in demand for PC access across the board so we have done a few things to improve our management of the limited resource. 1.We are about to finally get our PC booking up module on our web site to allow customers to see what slots are available where. The DWP staff intend to check this for customers and direct people to quieter sites. 2. With session length we felt unable to increase session length due to demand at certain sites. We've opted for half hour sessions, but a customer can book 2 of these a day. If there is spare capacity then staff can override and give the customer more time. 3. For customers who need a lot of time we run specific sessions. So for people searching for jobs or doing their homework we run specific sessions with longer time slots. We are planning to do these out of normal library opening hours thereby maximising our use of the PCS and broadband. Within the specific sessions ( job clubs, homework clubs and probably Universal Credit sessions after Oct ) we do provide free printing but we wouldn't let a very large print job to go through to a printer without questioning the need. Mark Mark Elliott| Assistant Head of Libraries | Neighbourhoods | Derby City Council, The Council House, Corporation Street, Derby DE1 2FS | Telephone 01332 641725 | Minicom 01332 640666 | Text Relay 18001 01332 293111 www.derby.gov.uk one Derby, one council -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of David Lloyd Sent: 15 May 2013 14:24 To: [log in to unmask] Subject: ICT Prints - Concessions In Coventry we have increased our free access to computers from 1 hour to two hours, but are now being asked to explore the granting of concessions on prints for welfare reform users. Have any other Services been asked to look at this and if so do you have a recommended methogology? ******************************************************************************************************************************************************** The views expressed in this email are personal and may not necessarily reflect those of Derby City Council, unless explicitly stated otherwise. This email, and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify me immediately. If you are not the intended recipient of this email, you should not copy it for any purpose, or disclose its contents to any other person. Senders and recipients of email should be aware that under the Data Protection Act 1998 and Freedom of Information Act 2000, the contents may have to be disclosed. This footnote also confirms that this email message has been swept by Forefront Online Protection for Exchange for the presence of computer viruses. However, we cannot accept liability for viruses that may be in this email. We recommend that you check all emails with an appropriate virus scanner. ********************************************************************************************************************************************************