Hi Sarah

No longer works on IE 8

Please see the following email from NICE regarding this issue, if you follow their instructions the issue is resolved.

Kind regards

Heather

From: NHS Evidence Contact Us [mailto:[log in to unmask]]
Sent: 22 May 2013 16:22
To: Buckley Heather
Subject: RE: Internet Exploere 8 and Evidence Search- ERROR
Importance: High

Dear Heather,

I am writing to update you on the below issue. Our technical team have been investigating this problem and have discovered that this an issue on the N3 network and we have escalated the issue to them to resolve. In the meantime if you follow the below instructions you will be able to sign into the site:

1. Open up browser
2. Go to > Tools > Compatibility View Settings
3. In the resulting box enter http://www.library.nhs.uk (without the quotes) into the input box labelled “Add this website:” and click the Add button.  You should now see “library.nhs.uk” in the bottom window labelled “Websites you’ve added to compatibility view:”.
4. Login to the site as normal

If you have any further issues do get in touch.

Best Wishes

Helen

------------------- Original Message -------------------
From: Heather Buckley [mailto:[log in to unmask]]
Received: 21/05/2013 09:45
To: NHS Evidence Contact Us
Subject: Internet Exploere 8 and Evidence Search- ERROR

Hello

Error: Unable to log-on to Athens using Internet Explorer 8.

Kettering General Hospital NHS Foundation Trust operates on Internet Explorer 8, which is the “maximum” level that XP will allow. The IT Department have advised that there is no intention to upgrade the Trust PC’s beyond XP.  This is causing problems when both Library and Hospital staff try to log-on to their Athens account and an error message occurs which states that IE 8 cannot meet this request.

Although it is possible to run in IE 8 compatible mode by clicking on F12 option this is only functional at the time of the search and causes difficulty/inconvenience for staff/users both of whom are busy people, also only the few IT orientated people will realise what the problem is.

I would be grateful if you could please confirm that you are aware of this problem and whether it is planned that Evidence Search will run normally again on IE 8. It would be useful if some message of explanation could be posted on the main page of the site to advise NHS etc. users that they will need to upgrade from IE 8 so as to use this database. This will prevent calls from frustrated users.

If there is some other reason for not being able to access the log-in box (as it is when one clicks to type in the box this error occurs), I would be grateful if this could be rectified ASAP.

Thank you.

Apologies for cross posting

Dear all

Whenever I try to access HDAS in the last two weeks, sometimes even from the Journals and Databases page and 99% of the time if I get as far as the Athens login after that page it does this, however if I login via MyAthens it doesn’t have any problems at all.

I will contact NICE when I hear back from the lists.

Thanks tons

Sarah

Best wishes

Sarah

Sarah Sutton

Clinical Librarian

Cancer and Haematology, Children's Services, Diabetes Care, Emergency Department, Renal Services and Urology, Women's, Perinatal and Sexual Health Services.

- UpToDate, the worlds premier evidence-based point of care resource, is now available to UHL staff using their Athens accounts

- Dynamed the evidence-based point of care resource, is available using a UHL Athens account or as an app for your mobile device

- LRI Library now open in the Clinical Education Centre on level 2 of Jarvis Building

- RefWorks, the reference management software, is now available from on or off site to UHL staff

LRI Library,  Clinical Education Centre
2nd Floor
Jarvis Building
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW

Tel 0116 258 5558

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www.uhl-library.nhs.uk

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