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Hi Tom. The being bounced back to the home page after selecting a resource and having to navigate back to it again is a problem we keep highlighting to some publishers and its good to have feedback on that. It's also one of the things mentioned in the Refeds best practice guide that we use to show publishers some of these problems. http://discovery.refeds.org/ I wasn't sure from your email if your users are actually getting the content in the end, however torturous the journey? Thanks Mark Mark Williams Operator Manager UK Access Management Federation T: 02030066042 (Direct) T: 02030066086 (Federation Support) E: [log in to unmask] UK Access Management Federation JISC Collections Brettenham House 5 Lancaster Place London WC2E 7EN JISC Collections is a trading name of Jisc Collections and Janet Limited, a not-for-profit company which is registered in England under No. 2881024 and whose Registered Office is at Lumen House, Library Avenue, Harwell Oxford, Didcot, Oxfordshire. OX11 0SG. VAT No. 614944238 -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Thomas Benjamin Francis [tbf] Sent: 23 May 2013 16:03 To: [log in to unmask] Subject: [lis-e-resources] Shibboleth problem with de Gruyter journals Good afternoon all, Since early April we've been unable to access our subscribed de Gruyter journal content from off-campus. If a user finds the article they want and tries to open the full-text PDF, a box pops up asking them to sign in, or pay, or connect via institution. They click ‘connect via institution’, select ‘Aberystwyth University’, click ‘go to login’, and then up pops the shibboleth box for them to enter their university username and password. So far so good – but then they get returned to the de Gruyter homepage. So then they have to search for the journal again and find the article. When they try to open the full text PDF, a box pops up asking them to sign in, or pay, or connect via institution. They click ‘connect via institution’…. well, you get the idea. Access from ON-campus works fine. I reported this to de Gruyter six weeks ago, but they don't seem to be tackling the problem with any great sense of urgency. Can I ask - is anybody else experiencing this, or are we alone? Many thanks, Tom Francis Materials Acquisition Hugh Owen Library Penglais Campus Aberystwyth University Aberystwyth Ceredigion SY23 3DZ email: [log in to unmask]<mailto:[log in to unmask]> / [log in to unmask]<mailto:[log in to unmask]> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG