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Hi Laura,

It seems Athens is not consistently releasing a stable persistent ID to Aspire for returning users. Aspire relies on this id to know you are 'you' when you return for subsequent visits. A few Athens hosted customers have had this problem and my colleague Tim is liaising with Eduserv and various affected customers on this issue.

This issue does not seem to be affecting self-hosted or Shibboleth Universities.

Have you raised a ticket with support desk so we can keep track of you and send you any updates as we receive them about this issue?

Thanks,

Chris



On Mon, Apr 15, 2013 at 10:54 AM, Unwin, Laura J. <[log in to unmask]> wrote:
We have been having problems since Friday and being able to access our lists. Is it to do with Open Athens? Seem strange we are all having the same problem.

Laura

Laura Unwin
Learning & Teaching Services Assistant
David Wilson Library
University of Leicester
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University Road
Leicester. LE1 9QD

T: +44(0)116 252 3101
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-----Original Message-----
From: Talis Aspire Users [mailto:[log in to unmask]] On Behalf Of Sarah Rayner
Sent: 15 April 2013 10:38
To: [log in to unmask]
Subject: Re: Interface changes

We are having the same problem here at Manchester.

Sarah Rayner  l Teaching and Learning Services Manager l  Blue 1.4 Main Library  l  The University of Manchester Library l  The University of Manchester  l  Oxford Road  l  Manchester  l  M13 9PP  l  Tel +44 (0)161 275 3722 [log in to unmask]
 
Working days: Mon, Tues, Thurs and Fri.



-----Original Message-----
From: Talis Aspire Users [mailto:[log in to unmask]] On Behalf Of Valerie Wells
Sent: 15 April 2013 10:23
To: [log in to unmask]
Subject: Re: Interface changes

We have an issue at Stirling where items in Resource Lists are not displaying when you use Internet Explorer :( Anyone else have this problem ?

Valerie Wells, Senior Subject Librarian
University of Stirling, Stirling FK9 4LA
01786 466872
[log in to unmask]


-----Original Message-----
From: Talis Aspire Users [mailto:[log in to unmask]] On Behalf Of Andy Ekins
Sent: 15 April 2013 10:18
To: [log in to unmask]
Subject: Interface changes

All,

There seem to be a few teething issues with the interface refresh, but I'm not sure if that's just our tenancies or if everyone is experiencing them

 My main concern is that some of the buttons are in colours that could cause accessibility issues. Most notably: green buttons with blue text and  grey buttons on a grey background.

Thanks,
Andy

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