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Hi Laura,

It seems Athens is not consistently releasing a stable persistent ID to
Aspire for returning users. Aspire relies on this id to know you are 'you'
when you return for subsequent visits. A few Athens hosted customers have
had this problem and my colleague Tim is liaising with Eduserv and various
affected customers on this issue.

This issue does not seem to be affecting self-hosted or Shibboleth
Universities.

Have you raised a ticket with support desk so we can keep track of you and
send you any updates as we receive them about this issue?

Thanks,

Chris



On Mon, Apr 15, 2013 at 10:54 AM, Unwin, Laura J. <[log in to unmask]>wrote:

> We have been having problems since Friday and being able to access our
> lists. Is it to do with Open Athens? Seem strange we are all having the
> same problem.
>
> Laura
>
> Laura Unwin
> Learning & Teaching Services Assistant
> David Wilson Library
> University of Leicester
> PO Box 248
> University Road
> Leicester. LE1 9QD
>
> T: +44(0)116 252 3101
> F: +44(0) 116 252 2066
> E:  [log in to unmask]
> W: www.le.ac.uk/library
>
> Winner of the 2012 THE Award for Outstanding Library Team
>
> Elite Without Being Elitist
>
> Follow us on Twitter http://twitter.com/uniofleicester
>
>
>
> -----Original Message-----
> From: Talis Aspire Users [mailto:[log in to unmask]] On
> Behalf Of Sarah Rayner
> Sent: 15 April 2013 10:38
> To: [log in to unmask]
> Subject: Re: Interface changes
>
> We are having the same problem here at Manchester.
>
> Sarah Rayner  l Teaching and Learning Services Manager l  Blue 1.4 Main
> Library  l  The University of Manchester Library l  The University of
> Manchester  l  Oxford Road  l  Manchester  l  M13 9PP  l  Tel +44
> (0)161 275 3722 [log in to unmask]
>
> Working days: Mon, Tues, Thurs and Fri.
>
>
>
> -----Original Message-----
> From: Talis Aspire Users [mailto:[log in to unmask]] On
> Behalf Of Valerie Wells
> Sent: 15 April 2013 10:23
> To: [log in to unmask]
> Subject: Re: Interface changes
>
> We have an issue at Stirling where items in Resource Lists are not
> displaying when you use Internet Explorer :( Anyone else have this problem ?
>
> Valerie Wells, Senior Subject Librarian
> University of Stirling, Stirling FK9 4LA
> 01786 466872
> [log in to unmask]
>
>
> -----Original Message-----
> From: Talis Aspire Users [mailto:[log in to unmask]] On
> Behalf Of Andy Ekins
> Sent: 15 April 2013 10:18
> To: [log in to unmask]
> Subject: Interface changes
>
> All,
>
> There seem to be a few teething issues with the interface refresh, but I'm
> not sure if that's just our tenancies or if everyone is experiencing them
>
>  My main concern is that some of the buttons are in colours that could
> cause accessibility issues. Most notably: green buttons with blue text and
>  grey buttons on a grey background.
>
> Thanks,
> Andy
>
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Talis
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Mobile Number: +44 (0) 7595 022154
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