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With apologies for cross-posting. Members may be interested in two "Library safaris" being organised by RedQuadrant in the coming months: 29th April: Barking Library IG11 7NB, 9.30am - 4.30pm 6th June: Sutton Coldfield, B72 1XX, 10am - 5pm These follow on from two very successful events last year. They offer an introduction to the concept of "decoding the customer journey", rediscovering and improving libraries using insights gained from a retail perspective. For full details and booking information, please see the attached flyers. Sarah Wilkie [log in to unmask] 07944 198812 www.sarahwilkieconsulting.co.uk http://about.me/sarahwilkie