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Once again it seems a 'jobs worth' at Edexcel making the rules up as they go along.... It seems the way to go is through Service Ops then! Thanks and regards Paul King Exams Officer, Leyton Sixth Form College Tel: 020 8928 9135 Fax: 020 8928 9200 e-mail: [log in to unmask] From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Duncan Buck Sent: 10 April 2013 08:33 To: [log in to unmask] Subject: Re: FW: Centre No: 13409 Replacement certificate request Paul We do this all too regularly but make the request via Service Operations who just process it and Invoice us. Did you go via the public replacement certificate service who may not trust the person making the request to be authorised to do so? Regards Duncan Duncan Buck Exams Co-ordinator Herefordshire College of Technology DDI: 01432 365315 Int: x315 Group Email: [log in to unmask]<mailto:[log in to unmask]> Please remind students that NO Mobile Phones, iPods, MP3/4 players, or any device with electronic storage are to be taken into examination rooms, and that Photo ID has to be shown for all examinations >>> Paul King <[log in to unmask]<mailto:[log in to unmask]>> 4/10/2013 8:09 am >>> Hi all, Has anybody had this response from Edexcel when trying to order a replacement certificate? I can see that for some Eos that are 'remote' from their finance office this may cause some headaches and delays in processing the request for payment internally. I know we don't order replacement certificates very often, but this is just another barrier to us doing our job. I feel that as a service provider Edexcel should invoice us for all their goods and services. Or am I being harsh? Regards Paul King Exams Officer, Leyton Sixth Form College Tel: 020 8928 9135 Fax: 020 8928 9200 e-mail: [log in to unmask]<mailto:[log in to unmask]> From: Replacement Certificates [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> Sent: 09 April 2013 16:20 To: Paul King Subject: RE: Centre No: 13409 Replacement certificate request Dear Paul I'm afraid we no longer invoice centres and only accept payments by credit card. We cannot process payments and applications by invoicing any more. To complete our form, please go to our web site, www.edexcel.com<http://www.edexcel.com/> and then click the link replacement certificates. Yours sincerely Simon Replacement Certificates From: Paul King [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> Sent: 09 April 2013 16:12 To: Replacement Certificates Cc: Service Operations Subject: RE: Centre No: 13409 Replacement certificate request Importance: High Dear Simon, Thank you for your reply. As a centre, and therefore are invoiced for services, I would politely request that, as previously agreed, we will be able to submit the form that I attached (supplied by your department) in order to order certificates that have either been lost in the post to students or lost in the centre (as happens VERY rarely). The application that your reply refers to is for a current student of ours, so we are requesting a replacement of her certificate as we have misplaced it. Can you please confirm acceptance of our order and send the replacement at your earliest convenience. Regards Paul King Exams Officer, Leyton Sixth Form College Tel: 020 8928 9135 Fax: 020 8928 9200 e-mail: [log in to unmask]<mailto:[log in to unmask]> From: Replacement Certificates [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> Sent: 09 April 2013 15:54 To: Paul King Subject: RE: Centre No: 13409 Replacement certificate request Hi Paul The online application form can be found in the Replacement Certificates section of our website here http://bit.ly/mTtZ0o. It takes up to 20 working days for us to search our records to find your details and the service costs £37 per qualification. If we are unable to find your details, we will refund you £12 per qualification and email you to let you know that you did not complete your qualification with us. You don't need to complete every box on the application form but if you do it can speed up the search. If you don't supply enough information or there is a problem with your application, you will be contacted by a member of the team and application may be delayed. You can read more answers to frequently asked questions about the service here http://bit.ly/qdwKYh. You can track the process of your application using your tracking number here http://bit.ly/pX7akd. Kind Regards Simon Replacement Certificates From: Paul King [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> Sent: 09 April 2013 11:51 To: Replacement Certificates Cc: Tassawar Hussain Subject: Centre No: 13409 Replacement certificate request Importance: High Dear Replacement Certificates, Please find attached a request for a replacement certificate that has been lost in our centre. We would be grateful if you can please confirm receipt of our request, and advise of the turnaround time, by reply. Regards Paul King Exams Officer, Leyton Sixth Form College Tel: 020 8928 9135 Fax: 020 8928 9200 e-mail: [log in to unmask]<mailto:[log in to unmask]> ________________________________ Scanned by iCritical. This email was sent by a company owned by Pearson plc, registered office at 80 Strand, London WC2R 0RL. Registered in England and Wales with company number 53723 ______________________________________________________________________ This email and any content are confidential and intended solely for the use of the individual or entity to whom they are addressed. Opinions expressed are not necessarily those of Herefordshire College of Technology. Herefordshire College of Technology. 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