Hi all,

 

Has anybody had this response from Edexcel when trying to order a replacement certificate?  I can see that for some Eos that are ‘remote’ from their finance office this may cause some headaches and delays in processing the request for payment internally.  I know we don’t order replacement certificates very often, but this is just another barrier to us doing our job.

 

I feel that as a service provider Edexcel should invoice us for all their goods and services.  Or am I being harsh?

 

Regards

 

 

 

Dear Paul

 

I’m afraid we no longer invoice centres and only accept payments by credit card. We cannot process payments and applications by invoicing any more.

 

To complete our form, please go to our web site, www.edexcel.com and then click the link replacement certificates.

 

 

Yours sincerely

 

Simon

 

Replacement Certificates

 

 

 

 

Dear Simon,

 

Thank you for your reply.  As a centre, and therefore are invoiced for services, I would politely request that, as previously agreed, we will be able to submit the form that I attached (supplied by your department) in order to order certificates that have either been lost in the post to students or lost in the centre (as happens VERY rarely). 

 

The application that your reply refers to is for a current student of ours, so we are requesting a replacement of her certificate as we have misplaced it.  Can you please confirm acceptance of our order and send the replacement at your earliest convenience.

 

Regards

 

 

 

Hi Paul

 

The online application form can be found in the Replacement Certificates section of our website here http://bit.ly/mTtZ0o.

 

It takes up to 20 working days for us to search our records to find your details and the service costs £37 per qualification. If we are unable to find your details, we will refund you £12 per qualification and email you to let you know that you did not complete your qualification with us.

 

You don’t need to complete every box on the application form but if you do it can speed up the search. If you don’t supply enough information or there is a problem with your application, you will be contacted by a member of the team and application may be delayed.

 

You can read more answers to frequently asked questions about the service here http://bit.ly/qdwKYh.

 

You can track the process of your application using your tracking number here http://bit.ly/pX7akd.

 

Kind Regards

 

Simon

 

Replacement Certificates

 

 

 

Dear Replacement Certificates,

 

Please find attached a request for a replacement certificate that has been lost in our centre.  We would be grateful if you can please confirm receipt of our request, and advise of the turnaround time, by reply.

 

Regards

 

Paul King

Exams Officer,

Leyton Sixth Form College

 

Tel: 020 8928 9135

Fax: 020 8928 9200

e-mail: [log in to unmask]

 

 

Scanned by iCritical.