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We currently use an Excel sheet attached to the Form function in Google Docs (now Drive). However, we plan to move to RefAnswers, mentioned by Mike Poulin, very soon. Thank you, Maria Haubrich Library Digital Resources Assistant | Learning Commons Red Deer College | 100 College Boulevard | Box 5005 | Red Deer | AB | T4N 5H5 work 403.357-3685 | fax 403.346.8500 www.rdc.ab.ca | when you get here you understand -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of van Sickle, Jennifer Sent: Thursday, March 07, 2013 7:12 AM To: [log in to unmask] Subject: Re: Reference Desk statistics software One of my colleagues set up Google Docs, and it seems to be working fine for us. I think it exports into Excel. We also keep statistics for our service desk which handles routine questions (directional, etc.). --Jennifer Jennifer L. van Sickle M.L.S. Serials Librarian & Sciences Coordinator Trinity College Library 300 Summit St. Hartford, CT USA 06106 860-297-2250 phone -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Anne Maskell Sent: Thursday, March 07, 2013 5:20 AM To: [log in to unmask] Subject: [lis-e-resources] Reference Desk statistics software Hi all, We would like to keep a record of enquiries made at the reference desks by using a database, piece of software etc. Could I ask what other libraries are using and if it is proving successful in terms of keeping track of the different types of enquiries etc? Many thanks, Anne Anne Maskell e-resources librarian House of Lords Library lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG