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They have now granted us access to the missing content. Though it did take 3 contacts to do something which should have automatically happened - or at least how I read the code of practice. The departing publisher is supposed to indicate to the new publisher the ownership rights and activation should be transparent. Part of the reason I get very frustrated with these types of responses is that we have a new serials assistant. It would have been likely she would have accepted the activation dates and we would have lost access to $1,000-1,200 worth of content we had paid for. If for some reason, time passes before we notice, it would get harder and harder to correct. Additionally - the response was a canned response which had been given to other customers. Did they know their rights? Did they pursue access or just accept the answer? How many of them might pay for access to the archive because they did not understand their rights? Mike --------------------------------------- Mike Poulin Head of Digital Initiatives and Resources Professor in the University Libraries Colgate University Libraries 13 Oak Drive Hamilton, NY 13346 315-228-7025 fax: 315-228-7934 [log in to unmask] On Fri, Mar 22, 2013 at 11:06 AM, Cole, Louise <[log in to unmask]>wrote: > Hi Mike > > That is totally unacceptable, in my opinion - however, I think I would go > down the sales route rather than technical support with these kind of > queries. If you can prove you had a subscription prior to 2010 (and the > University of Chicago titles did have a licence, so you might be able to > produce that for the years back to 2006), then CUP should have a very good > reason why they will not honour the access. > > Best > Louise > > Louise Cole > Senior Information Advisor (Collections) > Nightingale Centre, Kingston Hill Campus > Kingston University > Kingston upon Thames > Surrey > KT2 7LB > > Email [log in to unmask] > Telephone 020 8417 5383 or 020 8417 7074 > Fax 020 8417 5312 > > > > -----Original Message----- > From: An informal open list set up by UKSG - Connecting the Information > Community [mailto:[log in to unmask]] On Behalf Of Mike Poulin > Sent: 22 March 2013 14:55 > To: [log in to unmask] > Subject: Re: [lis-e-resources] Transfers to Cambridge University Press > journals from another publisher > > Here was the response I got. > > Hello > > This is not really something I can comment on as technical support. They > may need to contact the previous publisher for any years they purchased or > work something out with sales. > > Best > > Mark A Reyes > > Technical Support Assistant > > Anyone else think this is not acceptable? > > > Mike > > > --------------------------------------- > Mike Poulin > Head of Digital Initiatives and Resources > Professor in the University Libraries > Colgate University Libraries > 13 Oak Drive > Hamilton, NY 13346 > 315-228-7025 > fax: 315-228-7934 > [log in to unmask] > > > On Fri, Mar 22, 2013 at 10:52 AM, Mike Poulin <[log in to unmask]> wrote: > > > Hi folks, > > > > I received notice today that Cambridge University Press would not > activate > > backfile prior to 2010 for a title transferred from University of Chicago > > press. We had been online only since 2006 with the title (Journal of > > British Studies). > > > > This would seen to violate the Transfer Code of Practice which CUP > > signed. Has anyone else seen this with Cambridge? Do I need to check > all > > the transfers into Cambridge? > > > > I have pointed out the code of practice and asked them to activate the > > content - and will make a Portico claim if they don't. > > > > Mike > > --------------------------------------- > > Mike Poulin > > Head of Digital Initiatives and Resources > > Professor in the University Libraries > > Colgate University Libraries > > 13 Oak Drive > > Hamilton, NY 13346 > > 315-228-7025 > > fax: 315-228-7934 > > [log in to unmask] > > > > lis-e-resources is a UKSG list - http://www.uksg.org > UKSG groups also available on Facebook and LinkedIn > Follow us on Twitter: https://twitter.com/UKSG > > This email has been scanned for all viruses by the MessageLabs Email > Security System. > > This email has been scanned for all viruses by the MessageLabs Email > Security System. > > lis-e-resources is a UKSG list - http://www.uksg.org > UKSG groups also available on Facebook and LinkedIn > Follow us on Twitter: https://twitter.com/UKSG > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG