Hi Mark, I believe that the Certificate Wizard is fine for new host requests as well. I requested a new host certificate yesterday via that route. John On 20/02/2013 16:24, Mark Slater wrote: > I agree with John - I've been using the Cert Wizard for everything > except new certificate requests for a good few months and not had a > problem. I guess the error should be updated on the web page... > > Thanks, > > Mark > > On 20/02/13 15:56, John Hill wrote: >> It is recommended to use the Certificate Wizard for all renewals now, >> I believe. The web site doesn't reflect this, I know - it ought to be >> changed. I've renewed host certificates that way for several months now. >> >> John >> >> On 20/02/2013 15:35, Elena Korolkova wrote: >>> I've tried several times and even asked my colleague to try. And used >>> 2 different certificates. No success today. >>> >>> Elena >>> >>> On 20 Feb 2013, at 15:24, Mike Johnson wrote: >>> >>>> I renewed a few at the end of last week and I saw this error message >>>> intermittently. I retried and it worked for me on the second >>>> attempt. I thought it quite strange but blamed myself. >>>> >>>> Now I come to renew another host cert, I get the same issue every time. >>>> >>>> Mike >>>> >>>> ----- Original Message ----- >>>> From: "Elena Korolkova" <[log in to unmask]> >>>> To: [log in to unmask] >>>> Sent: Wednesday, 20 February, 2013 3:16:44 PM >>>> Subject: problem to renew a host certificate >>>> >>>> Hello >>>> >>>> I was trying to renew hosts certificates. >>>> >>>> I'm following the usual procedure (i did this many time successfully): >>>> >>>> I'm using web interface ( Firefox on mac). I go to >>>> https://ca.grid-support.ac.uk/ >>>> >>>> I choose "Renew a Valid Certificate" and host certificate which I >>>> need to renew. >>>> >>>> At >>>> https://ca.grid-support.ac.uk/cgi-bin/pub/pki?cmd=getStaticPage&name=index >>>> >>>> I see an error message: >>>> >>>> "Error 700 >>>> >>>> General Error You must provide at least a given name plus a surname >>>> (both spelled out in full)" >>>> >>>> Am I missing new procedure/doing smth wrong? >>>> >>>> Your help is much appreciated. >>>> >>>> Elena >>>> >>>> ps I was trying to renew 2 certificates and Paul tried to do the >>>> same and we always get the same error. >>>> >>>> >>>> >>>> __________________________________________________ >>>> Dr Elena Korolkova >>>> Email: [log in to unmask] >>>> Tel.: +44 (0)114 2223553 >>>> Fax: +44 (0)114 2223555 >>>> Department of Physics and Astronomy >>>> University of Sheffield >>>> Sheffield, S3 7RH, United Kingdom >>> >>> __________________________________________________ >>> Dr Elena Korolkova >>> Email: [log in to unmask] >>> Tel.: +44 (0)114 2223553 >>> Fax: +44 (0)114 2223555 >>> Department of Physics and Astronomy >>> University of Sheffield >>> Sheffield, S3 7RH, United Kingdom >>> >