 |
 |
Precisely my point: I have been trying, unsuccessfully, for at least two years to resolve this technical hitch, by private means; I am a committed, professional librarian who loves the public library service and who has come across a fault which prevents users from using the service and this has been ignored and not corrected; what about all those members of the public who have tried to use the system, failed, been ignored and given up? the same users, library services are trying to convince of the importance and worth of a public library service, professionally staffed? Furthermore, this is not a single incident, but just the one I used to act as an example, because it could refer to one of several library authorities and would not identify a particular one. My reason for posting was precisely to raise the issue that the survival of the public library service is not always down to external factors and to get some 'mature consideration' from people working within the sector. The shame is that rather than look inward and consider if there are faults within services which are damaging their 'cause', the emphasis appears to be on keeping-up professional appearances and castigating someone trying to highlight a long standing fault which affects USERS - and doing so on a forum not used by members of the public. Public libraries are fighting to keep professional staff in their libraries (rightly, in my opinion) and, as an example, I would have thought ILLs would be one of the services community libraries would be unlikely to offer and yet, in my professionally-run service, people in my village can't get access to ILLs unless they travel 38 miles, all due to a 'technical glitch' which has gone uncorrected for two years: I - and local authority councillors - do not view this as a professional service. I hope a professional public library service survives, but if all list members react in this way, I fear it won't; that will be rather a shame. Carolyn Carter >________________________________ >From: "Gent,Robert (Cultural & Community Services)" <[log in to unmask]> >To: [log in to unmask] >Sent: Thursday, 14 February 2013, 0:13 >Subject: Re: Do some services bring it on themselves..? > > >Two reasons that might have benefited from more mature consideration. > >In the first place, it is indefensible to draw such general conclusions from a single incident. > >In the second place, it is highly unprofessional to castigate colleagues in a public forum over what is clearly a technical hitch which could have been resolved less publicly. > >Rather a shame! > >Robert Gent > >Sent from my HTC