Dear Kate
It would of course be great if you can get a group together as otherwise you sometimes end up educating them one at a time.
I worked with HR on a group of ‘persistent offenders’ of the rubbish referrals you described so eloquently and which we all recognise. Did a chat, asked them
open questions about what they thought and then left them with an advice sheet to remind them of what we are doing for them, how and why it needs to comply with various legislation and professional guidance and how to get the best out of the referral process.
I always leave them with ‘the employee gets a big chunk of our time to tell us their ‘side of the story’, you get a few sides of A4 paper. If you want the report
to be useful and reflective of your concerns, put the effort in to think about what you are concerned about and if you’re not sure how to frame, ask me first’ or the short version ‘GIGO’
Have attached the advice sheet – apologies but it is NHS centric.
Regards
Sue
Susan Gorton | OH Nurse Manager | Occupational Health Department | Great Ormond Street Hospital NHS Foundation Trust | Level 3, Ormond House, 26-27 Boswell
St., London WC1N 3JZ |020 7405 9200 Ext 0247 | DD to OHD 020 78138554 | Direct Fax 020 78138355 | Mobile 07833294568
Please be advised that all e-mail communication relevant to assisting in the management of the OH process will be printed and entered into the individual's OH file
or copied and added as an electronic note on their electronic OH record. This may therefore be disclosed under the Data Protection Act (1998).
I rarely get invoved (unfortunately) in proactive OH, but I have the opportunity to talk to a group of line maagers about effective referrals (which are
currently IMHO very poor) to try to improve the working relationship.
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We do not accept self referrals
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We expect managers to refer on 28 days absence, immediately if MusculoSkeletal related or psychological and short term frequest absence (4 absences in 12 months or Bradford score over 300)
Any ideas, thoughts etc for how I can encourage them to make effective referrals would be really helpful.
I often get 'I am doing this because policy says so, or they include more medical/personal details than any lay person should know about anyone, or they
tell me what I should do with the referral!!! e.g you need to do ...'
Does anyone have a similar experience?
I have an opportunitity to motivate and influence a difficult bunch who would not take kindly to being told what to do (i am sure this is not uncommon)
and tend to feel they can do my job as well as theirs!
I ook forward to hearing from you
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