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Dear Colin, It would be impossible to put the answer to your question into an email. However In 2012 Edinburgh won the Bookseller Library service of the Year Award and I think this sums up our success pretty well. The award was launched to recognise library services which are thriving and innovating in a difficult climate and increasing access and performance. Edinburgh was considered against a range of libraries across the UK. Judges identified our key strengths as: * Range of services for hard to reach readers * A cutting edge website and Library App * Engaging social media activity * Committed support from the local authority. Also referenced in our success were the online library portal 'Your Library', 2 brand new library facilities within the city including Drumbrae Library Hub and Craigmillar, refurbished facilities in Morningside and several others, the Prison Library Service, the range of special reading projects including those for dyslexic children and services for older readers. Judges concluded that Edinburgh Libraries & Information Services are "innovative on so many fronts, full of energy, bang up to date and unafraid of the future". Providing "a template for libraries everywhere to be inspired by." This is the third national libraries award won by the city's library service in two years. In July 2010, the service was successful in winning the Libraries Change Lives Award from the Chartered Institute of Library and Information Professionals for HMP Edinburgh Library Partnership (Saughton Prison). This was followed in 2011 with the 'Whose Town' Project achieving the Scottish Design Awards Chairman's Award. If you world like to know more we are hosting our annual EDGE 2013 conference 28th February - 1st March and we would be delighted to put some flesh on the bones of this short response http://edgeconference.co.uk/ Liz McGettigan Head of Libraries and Information Services The City of Edinburgh Council 0131 529 7894 http://yourlibrary.edinburgh.gov.uk/ http://lizmcgettiganfuturelibraries.wordpress.com/ http://talesofonecity.wordpress.com/ -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Colin Bray Sent: 02 January 2013 15:19 To: [log in to unmask] Subject: Improving Use - Edinburgh Libraries Dear list, I see in the latest edition of 'Panlibus' magazine that Edinburgh Libraries have recently 'announced that their strategy of adopting and combining technology, space and social media has led to a significant upturn in their statistics: - Visits - up 9.5% year on year - Issues - up 3.9% year on year - Virtual visits and issues up 251% year on year' I was wondering in particular if anyone from Edinburgh Libraries is on this list and if they are able to share how this was achieved. Also, if anyone else has had similar success, and in particular how they used technology and social media to deliver the results. Many thanks in advance, Colin Bray Development Officer Devon Libraries Great Moor House, Bittern Road, Exeter, EX2 7NL Tel: 01392 384302 Fax:01392 384316 Email : [log in to unmask] ********************************************************************** This email and files transmitted with it are confidential and are intended for the sole use of the individual or organisation to whom they are addressed. If you have received this eMail in error please notify the sender immediately and delete it without using, copying, storing, forwarding or disclosing its contents to any other person. The Council has endeavoured to scan this eMail message and attachments for computer viruses and will not be liable for any losses incurred by the recipient. **********************************************************************