Dear SDF,<div>My work with a department was moving nicely towards planning for the implementation of Service Excellence and then I was asked once more, why not IiP?  We&#39;ve stuck with the Service Excellence plan, but it did make me think if anyone has ever mapped Service Excellence with IiP to show the benefits of Service Excellence over IiP?    </div>
<div><br></div><div>I attended the quality seminar in Sheffield some time ago and remember clearly there seemed to be a move away from IiP towards the service models.  I&#39;m wondering is this still the case?</div><div><br>
</div><div>I&#39;d be interested in your thoughts.</div><div><br></div><div>Many thanks</div><div>Rosemary</div><div><br></div><div><br></div><div><br clear="all"><div><br></div>-- <br><div>Rosemary Benson</div><div>Staff Development Adviser</div>

<div>Human Resources AB3-04<br>London Metropolitan University</div>
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