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We also run offline – we’ve booked online twice by mistake, and it wasn’t having any of it both times – passwords were invalid and then they crashed and we had to reboot. We then cancelled all the exams with
reason as student absent – this avoids the exam fees being charged for it – then we rebooked them all to run offline, and all was fine.
Amy
Amy Coombes
Exams Officer
Pontypool Campus
Tel: 01495 333196
Fax: 01495 333130
E-mail: [log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]]
On Behalf Of Damian Goryszewski
Sent: 06 December 2012 12:49
To: [log in to unmask]
Subject: AAT online exams - long description
Importance: High
Hi everyone,
I am looking for help re: AAT online exams as it gives us hard time. Well, I know now it is our LAN network/connection to the AAT. If I run it via wireless connection – all okay.
Please have a read and share if you have ever experienced something like that.
Keycode typed in and the SecureAssess software downloads the examination file and we can see Confirm Details screen. In the admin panel their status is Ready (online as it should).
But as soon as Students hit Confirm details then some Students’ status go offline (Disconnected) and since then I have no control of the examination at all, I can’t Pause it and I can’t even see when they have
completed their exams. I need to upload their results manually, after all.
Sometimes, when the examination crashes they come back to online once AAT has been restarted in the middle of the exam (i.e. software crash). Don’t know why.
We changed our network policy for examination user profile, with no proxy but it doesn’t seem to help as the AAT exams run temperamental anyway. Sometimes online, sometimes offline...
It looks like the SecureAssess cuts data packets and because the AAT server’s soft cannot afford to lose any bits – it cuts the connection from that client.
The below is the screenshot of the SecureAssess admin panel, Invigilation tab, taken straight after students have confirmed their details.
It’s something on our side as via wireless connection – it’s all okay.
Has anyone had similar issue with the network?
Many thanks,
Damian
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