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I thought this was worth sharing -  "concerns remain about relational aspects of care (emotional support, dignity and empathy)"
Perhaps a response to this might be approrpriate from a community psychology perpsective?
 
 http://co105w.col105.mail.live.com/default.aspx#n=1377861274&view=1
 

Health policy under the coalition government

A mid-term assessment                          
Written halfway through the 2010–2014 parliament, this review considers how the NHS is performing under the coalition government, following on from The King’s Fund’s major review of NHS performance from 1997 to 2010.
It examines the policies introduced by the coalition government, assesses how far these will address current and emerging performance issues, and identifies further action needed.
The report focuses its findings on eight key aspects of health care: access, patient safety, promoting health, managing long-term conditions, clinical effectiveness, patient experience, equity, and efficiency. It addresses these against a backdrop of three significant areas of change: major reforms to the NHS, the drive to achieve £20 billion of productivity savings by 2015 (the Nicholson challenge), and reduced spending on social services.
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