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Can I just say many congratulations to Diane Romano Woodward on her award, her contributions on this forum and on Facebook are much appreciated! Jo Sent from my iPhone On 2 Nov 2012, at 13:33, "Lucy Walsh" <[log in to unmask]> wrote: > You are so right! Great advice, thank you! > > On 2 November 2012 12:42, Carr Barnes <[log in to unmask]> wrote: >> And Lucy, just because everyone else tolerates it doesn't mean you have to. If he does behave inappropriately then don't allow it to be brushed under carpet by HR....lodge an official complaint. >> >> Best of luck >> >> Regards, Carr >> >> On Nov 2, 2012 12:33 PM, "Lucy Walsh" <[log in to unmask]> wrote: >>> Thanks Anne. I realise the behaviour may have been linked to his condition - I should perhaps have mentioned his abuse goes back historically a LONG time (to other colleagues, not just me) with no acknowledgement or attempt to seek help. I feel that HR have avoided dealing with this for as long as they could. >>> >>> I will certainly be calm and careful, open minded and take all your advice on board! >>> >>> Many thanks again >>> >>> >>> Lucy >>> >>> On 2 November 2012 12:12, [log in to unmask] <[log in to unmask]> wrote: >>>> Hello Lucy >>>> >>>> As Sue says this person’s behaviour could have been associated with his health issues. If he is now well enough to return to work then he may be very embarrassed regarding his past behaviours and you may find he is a reformed character. If you are given any verbal abuse then you should very calmly tell the individual that you will not tolerate such abuse and advise them that if it continues then you will close the consultation. I suspect that will do the trick. >>>> >>>> If you do terminate the meeting then make a succinct record of what was said and include this in your response to his manager and HR. I assume that your organisation have a policy covering how colleagues should behave to each other. Abusive behaviour would be a contravention of such a policy and would result in disciplinary action. >>>> >>>> Good luck >>>> >>>> Anne Harriss >>>> Course Director >>>> LONDON SOUTH BANK UNIVERSITY >>>> >>>> On 02/11/2012 12:02, "Lucy Walsh" <[log in to unmask]> wrote: >>>> >>>> Thank you Mike & Sue. I am confident an alarm system is in place & I don't feel at physical risk. It's more the anticipation of verbal abuse. >>>> You make a good point Sue about a counsellor - we are awaiting a new counsellor, starting this month - I feel she may have a busy start!! >>>> >>>> Thank you so much. >>>> >>>> >>>> Lucy >>>> >>>> On 2 November 2012 11:50, Mike King <[log in to unmask]> wrote: >>>> A lone worker risk assessment should be done before you see such persons, with suitable alarm/s in place if required. >>>> >>>> Mike >>>> >>>> >>>> Mike King >>>> >>>> >>>> >>>> <http://www.premierohc.co.uk/> Tel: >>>> Fax Folkestone: >>>> Fax Haywards Heath: 01303 298149 >>>> 01444 444370 >>>> Email: [log in to unmask] >>>> Web: http://www.premierohc.co.uk >>>> >>>> >>>> Premier Occupational Healthcare can assist with: >>>> >>>> - Provision of OH Nurses and Physicians >>>> - Management Referrals >>>> - Web Based Pre-Employment Screening >>>> - Know your numbers Health Check >>>> - Health Surveillance >>>> >>>> >>>> Premier Occupational Healthcare Limited is a company registered in England and Wales with company number 3866894. Our Registered Office Address is 40 Folkestone Enterprise Centre, Basepoint, Shearway Business Park, Folkestone, Kent, CT19 4RH VAT number 837 1180 34 >>>> >>>> The information in this email and any attachments is confidential and intended for the sole use of the addressee(s). Access, copying, disclosure or re-use, in any way, of the information contained in this email and attachments by anyone other than the addressee(s) is unauthorised. If you have received this email in error, please return it to the sender and highlight the error. We accept no legal liability for the content of the message. Any opinions or views presented are solely the responsibility of the author and do not necessarily represent those of Premier Occupational Healthcare Ltd. We cannot guarantee that this message has not been modified in transit, and this message should not be viewed as contractually binding. Although we have taken reasonable steps to ensure that this email and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free. >>>> >>>> >>>> P Please consider the environment before printing this email. >>>> >>>> >>>> From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Susan Gorton >>>> Sent: 02 November 2012 11:46 >>>> To: [log in to unmask] >>>> Subject: Re: [OCC-HEALTH] Client Preferences >>>> >>>> If you start of with the premise that his behaviour may have been linked to his illness (which is not an excuse but it may be a reason) this allows you to think of him with a clean slate now that he has been declared well by his GP. Therefore after taking basic safety precautions such as letting someone know that your concerns, Don’t see him in any isolated area, Make sure you are sitting nearer the door etc then you can manage his behaviour as you would anyone else who acted inappropriately, warning and then call a halt to the discussion. Do you have a organisational counselling service you can contact for some advice on how to handle him and you feelings about the interview. It may help. >>>> >>>> Sue >>>> >>>> Susan Gorton | OH Nurse Manager | Occupational Health Department | Great Ormond Street Hospital NHS Foundation Trust | Level 3, Ormond House, 26-27 Boswell St., London WC1N 3JZ |020 7405 9200 Ext 0247 | DD to OHD 020 78138554 | Direct Fax 020 78138355 | Mobile 07833294568 >>>> Please be advised that all e-mail communication relevant to assisting in the management of the OH process will be printed and entered into the individual's OH file or copied and added as an electronic note on their electronic OH record. This may therefore be disclosed under the Data Protection Act (1998). >>>> >>>> >>>> >>>> >>>> From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Lucy Walsh >>>> Sent: 02 November 2012 11:28 >>>> To: [log in to unmask] >>>> Subject: Re: [OCC-HEALTH] Client Preferences >>>> >>>> >>>> Hi All, >>>> >>>> >>>> >>>> This is such an interesting thread and people are speaking so honestly about situations we can all relate to. I have to concur with Kate, I'm waiting for a man to return to work following an alcohol-related absence - previously he had frequently telephoned me threatening suicide (my fault if he did it!) and being generally nasty and abusive (and yes, I do question why we are having him back.) I have never even met him face to face and dread him coming to see me. (He has been certified medically fit to return, whether HR have him back is another matter). As a lone worker I do feel vulnerable and it is sad but reassuring to see I am not alone. >>>> >>>> >>>> >>>> >>>> >>>> Lucy >>>> >>>> On 30 October 2012 18:48, kate owen <[log in to unmask]> wrote: >>>> >>>> Sharon, >>>> >>>> >>>> >>>> I have read a number of replies to your query and concur with them. In particular the duty of care to the OHA. >>>> >>>> >>>> >>>> In my opinion it is management that need to progress these cases and if they choose not to and just keep referring, then I tend to reply to the referral saying something like 'my advice stands as of last time (and time before etc.) and unless anything has changed significantly from a medical sense then there is no value in a further appointment being made'. >>>> >>>> >>>> >>>> Of course I am speaking as an OHA with a specific part of the business allocated to me. I also have the option of referring to an OHP and in fact I am expected to if a case is not progressing. We also rarely see self referrals. >>>> >>>> >>>> >>>> We also have a protocol should a client not want to see a particular OHA (usually because they do not hear what they want to hear) and the default is that they do see the OHA unless there are exceptional circumstances. >>>> >>>> >>>> >>>> Very occasionally we do see people in an on-going capacity by way really of keeping an eye on their health if considered vulnerable over the medium/long term but the boundaries need to be clear and the issue of what will happen if the OHA leaves needs to be covered as part of the contract. >>>> >>>> >>>> >>>> To finally answer your question, No in my opinion a client does not have the right to stipulate who they see, they can voice a preferrence (that may or may not be met for a number of reasons) and if that is not satisfactory to them it becomes a management issue. >>>> >>>> >>>> >>>> Regards >>>> >>>> Kate >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> From: sharon naylor <[log in to unmask]> >>>> To: [log in to unmask] >>>> Sent: Tuesday, 30 October 2012, 6:37 >>>> Subject: [OCC-HEALTH] Client Preferences >>>> >>>> >>>> On behalf of a frazzled colleague I am asking this of a wider audience (I have already given her my opinion) >>>> >>>> Large corporate OH dept, many OHAs, many problems. They have some "testing" clients who get referred often for a variety of reasons. While wishing for some continuity, there is a case for the fact that some of these clients are "burning out" the OHAs they normally see, and that a fresh evaluation/pair of eyes may be of value to take the case forward rather than it stagnating. >>>> >>>> How would list members cope with a client who refuses to see the OHA that has been allocated to review the case, but states very forcefully that they will "only" see a certain OHA? The latter being one who is struggling under the weight of their work load, and also (from a management perspective) tends to agree with the clients demands for a quiet life. Does the client have any "rights" to stipulate who they see? >>>> ******************************** Please remove this footer before replying. >>>> >>>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>>> >>>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>>> >>>> ******************************** Please remove this footer before replying. >>>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>>> >>>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>>> >>>> >>>> ******************************** Please remove this footer before replying. >>>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>>> >>>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>>> ********************************************************************************************************* >>>> >>>> This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. >>>> >>>> Please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. >>>> >>>> Thank you for your co-operation. >>>> >>>> ********************************************************************************************************* ******************************** Please remove this footer before replying. >>>> >>>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>>> >>>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>>> >>>> >>>> ******************************** Please remove this footer before replying. >>>> >>>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>>> >>>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>>> >>>> ******************************** Please remove this footer before replying. >>>> >>>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>>> >>>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>>> >>>> ******************************** Please remove this footer before replying. >>>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>>> >>>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>>> >>> >>> ******************************** Please remove this footer before replying. >>> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >>> >>> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >>> >> ******************************** Please remove this footer before replying. >> OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html >> >> CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH >> > > ******************************** Please remove this footer before replying. > OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html > > CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH ******************************** Please remove this footer before replying. OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH