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Dear Fiona, (and a reminder to the list)

If you are experiencing any issues with Talis Aspire, please raise them through the support desk [1], as issues like this can only be prioritised for investigation if the support team are aware of them.  There could be several avenues that we would need to explore in order to determine exactly which bit of Talis aspire is feeling slow for you. We have internal monitoring that we can use in conjunction with your own log of when you have experienced an issue. We can also help you run diagnostics on your own desktop and network to see if there are any changes to network configurations that may be causing problems.

Finally, I would like to remind you of the recent scheduled system maintenance announcement [2] which is scheduled for Sunday 18th November.  This phase of the re-architecture of Talis Aspire under the hood brings improvements to the MyLists and list editing areas of Aspire.  One of these improvements is to optimise the code to bring further performance benefits.

[1] http://support.talisaspire.com
[2] http://support.talisaspire.com/entries/22359247-scheduled-system-maintenance-sunday-18th-november-2012-00-01-23-59

If you do raise a support case for this issue, please make sure you include a list of dates and times when you experienced an issue, as this helps us check for anomalies within our logs around those specific times.

Kind regards,
Tim



On 14 November 2012 10:32, Fiona Ware <[log in to unmask]> wrote:

Dear all, we are currently experiencing very slow speeds whilst using Talis when we’re in the edit mode, e.g. whilst saving changes, publishing etc and also loading the review area. This appears to be much slower than earlier in the semester when we were adding more lists.

 

Has anyone else noticed a similar problem over the last week or found that the more lists that are added, the slower the whole system becomes?!

 

Many thanks

Fiona

 

*******************************

Fiona Ware

Academic Liaison Librarian (FHSC & Dept of Social Sciences)

Library and Learning Innovation

Brynmor Jones Library

University of Hull

Cottingham Road

Hull

HU6 7RX

 

Email: [log in to unmask]

Tel: 01482 466891

 


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--

Tim Hodson
Technical Consultant

www.talisaspire.com

Mob: +44 7808 776986

Talis Education Ltd is a company registered in England and Wales.
Registered office: The Exchange, 19 Newhall Street, Birmingham, B3 3PJ, United Kingdom.



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