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Alison, We have also been doing this properly for about 4 years. We send them out 4 days before books are due back and 2 days before charged items are due back. The only way our customers can opt out is to opt out of email notices altogether. Like Jon, we have found that a number of customers have come to rely on these reminders. When we first introduced them our email set up was not right which meant that many did not get through, and this did cause a few issues. We had to do quite a bit of tinkering to ensure reliable delivery. When we introduced them we didn't measure the impact on fine income, we were more interested in getting items back on time so providing a better service for customers. About a third of our active borrowers get email notices and courtesy notices is one of the ways we can encourage users to sign up for email notices (with the big savings on postal ones). Our courtesy notice (4 day) text is: (but this was set-up when we were limited on the amount of text we could put in) --snip-- LIBRARY REMINDER Please note that the following items will become overdue in 4 days time. Return or renew them to avoid library charges. You could renew online by logging into your library account at; http://library.bury.gov.uk/patroninfo --snip-- HTH -- Alan Brown Library Systems Liaison Officer Bury Library Service Resource Services Textile Hall Manchester Rd Bury BL9 0DG 0161 253 5877 http://www.bury.gov.uk/libraries http://library.bury.gov.uk ________________________________ From: Alison Insley [mailto:[log in to unmask]] Sent: 23 November 2012 07:50 Subject: Courtesy notices Hello all We are introducing courtesy notices and would like to know - * How many days before the item is due back are courtesy notices emailed to customers? * Has anyone noticed the impact on income? * What is the wording of your courtesy notice? * Can customers opt out not to receive courtesy notices? * Anything else it is thought useful for us to know. Thank you Alison Insley Transformation and Engagement Officer Warwickshire Library & Information Service Resources Group Warwickshire County Council Tel: 01926 41 8081 Fax: 01926 41 2471 [log in to unmask] www.warwickshire.gov.uk This transmission is intended for the named addressee(s) only and may contain sensitive or protectively marked material up to RESTRICTED and should be handled accordingly. Unless you are the named addressee (or authorised to receive it for the addressee) you may not copy or use it, or disclose it to anyone else. If you have received this transmission in error please notify the sender immediately. All email traffic sent to or from us, including without limitation all GCSX traffic, may be subject to recording and/or monitoring in accordance with relevant legislation. = ----------------------------------------------------------------- Why not visit our website www.bury.gov.uk ----------------------------------------------------------------- Incoming and outgoing e-mail messages are routinely monitored for compliance with our information security policy. The information contained in this e-mail and any files transmitted with it is for the intended recipient(s) alone. It may contain confidential information that is exempt from the disclosure under English law and may also be covered by legal,professional or other privilege. If you are not the intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this e-mail in error, please notify us immediately by using the reply facility on your e-mail system. If this message is being transmitted over the Internet, be aware that it may be intercepted by third parties. As a public body, the Council may be required to disclose this e-mail or any response to it under the Freedom of Information Act 2000 unless the information in it is covered by one of the exemptions in the Act. Electronic service accepted only at [log in to unmask] and on fax number 0161 253 5119 . *************************************************************