An initial reaction: I wouldn’t have thought that you *have* to record a call on request. However, you might suggest that the individual can record the call at their own end, for their own use? If you decide to record for them, then I would suggest something in writing between you just to ensure that there is a record of what was done any why and any requests from either party as to what the recording may be used for further on.
Simon Howarth.
From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Hodge, Alex
Sent: 14 November 2012 11:53
To: [log in to unmask]
Subject: [data-protection] Request to record a telephone call
Hi all,
We have been asked by a customer to record his telephone call and then to provide a copy of this back to the customer. We only record on an ad hoc basis currently and so not all calls are recorded.
Has anyone has this request before and if so how was this dealt with?
We are considering whether to actually to record the call in the first place. If we do record the call should we ask for the copy of the call to be made in writing as with any other SAR? Should we provide a transcript if the call, a copy of the recording or ask the customer to come in and listen to the call?
Any assistance would be much appreciated!
Kind regards,
Alex
Alex Hodge
Corporate Records Manager
Tel: 0151 443 3705 êFax: 0151 443 3780
Knowsley Council êComputer Centre êWestmorland Road êHuyton êL36 9GL
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