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Chris, > Can anyone point me in the direction of service design PhD theses or those who are currently working on one? Even though I frame it as information architecture, my current research on place-making in cross-channel ecologies (for my 2nd PhD) certainly overlaps in places with service design, conceptually and in terms of design practice. More about my approach can be found in my book "Pervasive Information Architecture - Designing Cross-channel User Experiences" (http://pervasiveia.com or http://is.gd/nFanMJ (Amazon)) and in my blog (see below), and I'm more than available for a chat or for private mail. > Are there educational initiatives that are working exclusively with service design through both Bachelor, Master and PhD levels. My old Alma, the Politecnico di Milano in Milan, Italy, has definitely at least one master program on Product-system-service design (as they call it), but I suspect they have more going on, given that the Service Design Tool website (http://www.servicedesigntools.org) is at least partially the outcome of work done there at INDACO, in collaboration with Domus Academy. Check out www.polimi.it. Hope this helps, -- Andrea Resmini Information architect http://andrearesmini.com ----------------------------------------------------------------- PhD-Design mailing list <[log in to unmask]> Discussion of PhD studies and related research in Design Subscribe or Unsubscribe at https://www.jiscmail.ac.uk/phd-design -----------------------------------------------------------------