Dear Bethan
I heard from Tina Allen that they had rebooted the HDAS servers over night and hoped that would fix things today but again the software
would take a while to work its way onto our hospital servers. Its certainly done zig zags on me so far this morning, so new improved HDAS not arrived here yet! Tina thought it ought to be out and about by this pm.
But will it really be fixed……
Best wishes
Sarah
Sarah Sutton
Clinical Librarian
Cancer and Haematology, Children's Services, Diabetes Care, Emergency Department, Renal Services and Urology, Women's, Perinatal and
Sexual Health Services.
LRI Library, Clinical Education Centre
2nd Floor
Infirmary Square
LE1 5WW
Tel 0116 258 5558
http://clinicallibrarian.blogspot.com/
From: UK medical/
health care library community / information workers [mailto:[log in to unmask]]
On Behalf Of Carter, Bethan
Sent: 18 October 2012 10:24
To: [log in to unmask]
Subject: Re: Problem with viewing searches - 'zig zag' errors!
Hi everyone
just to say HDAS was still having problems yesterday and they were still working on fixing it. I was emailing back and forwards with
them after they sent this email.
Regards
Beth
Bethan Carter
Clinical Librarian
01904 726145
[log in to unmask]
My working hours are 9 - 5 but database training can be provided at other times. On Thursdays I am based in Scarborough
Clinical Librarians take services into the clinical setting, responding to information needs that arise. Ask us how we can help you!
From:
UK medical/ health care library community / information workers [mailto:[log in to unmask]]
On Behalf Of KELLY Tom - E-SERVICES / ASSISTANT LIBRARIAN
Sent: 18 October 2012 08:40
To: [log in to unmask]
Subject: FW: Problem with viewing searches - 'zig zag' errors!
For your information
Tom Kelly
E-Services/Assistant Librarian
Nottinghamshire Healthcare NHS Trust
Library Services
Duncan Macmillan House
Staff Library
Porchester Road
Nottingham
NG3 6AA
Tel. 0115 9529486
Email: [log in to unmask]
Visit our library catalogue at:
http://libcat/
From: Tina Allen
[mailto:[log in to unmask]]
Sent: 17 October 2012 12:23
To: KELLY Tom - E-SERVICES / ASSISTANT LIBRARIAN
Subject: RE: Problem with viewing searches
Dear Tom,
thank you for reporting this and apologies for the late reply. We were made aware of the issue with the databases and our developer team put an emergency fix in place late Monday afternoon. The issue is now resolved. However,some external networks appear to
be caching an older version of the site (we had a small number of other similar reports yesterday morning). Our systems team have checked and recycled the HDAS servers at our end to ensure they are running as expected, and we have been unable to replicate
the problems reported to us.
External networks caching lengths vary depending upon the individual external network settings.
We have also received several reports of an issue with timeouts producing 'zig zag' errors, and we believe our developers have now resolved the problem (a technical issue with
one of the server tools).
Regards,
Tina Allen
Technical Support------------------- Original Message -------------------
From: Tom Kelly [mailto:[log in to unmask]]
Received: 15/10/2012 10:55
To: NHS Evidence Contact Us
Cc: Tom Kelly
Subject: Problem with viewing searches
Hi,
I have been doing a search using Medline and Pyschinfo. When I try and access the results and read them I get the error message:
Warning message: Document does not have a root element.
I’ve not seen that before. How can I access the results of searches?
Thanks
Tom
Tom Kelly
E-Services/Assistant Librarian
Nottinghamshire Healthcare NHS Trust
Library Services
Duncan Macmillan House
Staff Library
Porchester Road
Nottingham
NG3 6AA
Tel. 0115 9529486
Email: [log in to unmask]
Visit our library catalogue at:
http://libcat/
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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system security manager ([log in to unmask]) Any views or opinions presented are solely those of the sender and do not necessarily represent those of Nottinghamshire Healthcare NHS Trust, unless otherwise specifically stated.
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