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Visitor Services Assistant - Search Engine at the NRM £7.00 per hour Minimum of 21 hours per week An exciting opportunity has arisen at the National Railway Museum for a Visitor Service Assistant in for the NRM's £4m open-access library & archive - Search Engine. We are looking for a friendly, approachable and outgoing new member of our existing dynamic front-of-house team. Working under the supervision of our Librarian and curatorial staff, you will carry out a wide variety of customer service tasks, including welcoming library and archive users, showing them how to use Search Engine to find out the answers to their questions, supervising the research rooms, dealing with reproduction orders, and staffing the reception and reader registration desk. Your customer care skills will be crucial in maintaining the already highly positive reputation that Search Engine has gained in its first 3 years of operation, and thus helping to encourage repeat visits. Ideally you will have work experience involving regular face-to-face contact with the public, but more important are excellent listening and verbal communications skills, the ability to work calmly and courteously under pressure, and the ability to learn and follow formal structured procedures. You do not have to know anything about railway history, but an interest in the work of the NRM, and of museums, libraries and archives generally, would be an advantage. We would particularly welcome applications from those seeking experience to support later applications to professional archives, library, museum or heritage qualifications. The NRM opens seven days a week, 362 days a year, and so this post will involve regular weekend and bank holiday working on a rota basis. In return we can offer membership of our pension, health and dental care schemes along with 22 days holiday pro rata. Interested? To view a full job description and to apply, please visit https://vacancies.nmsi.ac.uk <https://vacancies.nmsi.ac.uk/> Application is by CV and covering letter. The closing date for return of applications is 17th November 2012. An assessment day will be held on 28th November 2012. SCMG is an equal opportunities employer. Karen Baker Librarian National Railway Museum Leeman Road York YO26 4XJ 01904 685745 [log in to unmask] My days of work are Monday to Thursday. Visit SEARCH ENGINE - the National Railway Museum's library and archive centre. Open 10.00-5.30, 7 days a week. http://www.nrm.org.uk/ResearchAndArchive.aspx This e-mail and attachments are intended for the named addressee only and are confidential. If you have received this e-mail in error please notify the sender immediately, delete the message from your computer system and destroy any copies. Any views expressed in this message are those of the individual sender and may not reflect the views of the Science Museum Group. This email has been scanned for all viruses by the MessageLabs Email Security System.