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ASLIB has been providing training and development programmes for information professionals for almost 70 years in key aspects of information work. We offer public courses and workshops, as well as on-site and distance programmes. Upcoming Training Courses in September; Copyright Essentials- 24 September 2012 This dynamic and interactive training course provides an introduction to the principles of copyright law and practice within the context of the work of library and information professionals. The workshop offers basic and practical training, giving participants the knowledge and tools they need to manage rights related issues as part of their work. For further information please visit: http://aslib.com/training/courses/course.htm?eventid=90 Copyright Masterclass- 25 September 2012 Building upon the Copyright Essentials course, this Masterclass will provide more in-depth training about the copyright legislation, relevant case law, other related rights and more detailed discussion about some key topical issues to help participants develop the necessary skills in order for them become more expert in copyright and ultimately to provide the necessary copyright advice and support across their organisation. For further information please visit: http://aslib.com/training/courses/course.htm?eventid=91 Copyright Policies, Dealing with Infringements, and Risk Management- 26 September 2012 This workshop is for senior managers, project leaders and decision makers who have an understanding of copyright law by having attended one of the basic courses on copyright and wish to learn more. This workshop will develop a toolkit for dealing with copyright issues and participants will consider staff and user expectations and how to create an environment where copyright is handled appropriately. For further information please visit: http://aslib.com/training/courses/course.htm?eventid=92 Enquiry Handling by Phone & E-mail- 27 September 2012 Responding to enquiries by phone or email, we are deprived of almost all the clues we take for granted when dealing with people face-to-face. With no eye contact, facial expression or body language - and frequently no tone of voice either - it's vital to manage communications with the enquirer effectively. The risk of misunderstanding or offence is high; customers tend to be more impatient, and it's very easy for them to take their query elsewhere. For further information please visit: http://aslib.com/training/courses/course.htm?eventid=70 Exploiting IPR and Other Intangible Assets- 28 September 2012 This workshop is for senior managers, project leaders and decision makers who have an understanding of copyright law by having attended one of the basic courses on copyright and wish to learn more. Using a lively presentation style, course leader Naomi Korn will encourage active participation in a relaxed and friendly learning environment. Naomi is an IP Consultant with expertise in copyright, licensing, rights management and rights exploitation. For further information please visit: http://aslib.com/training/courses/course.htm?eventid=71 ON-SITE WORKSHOPS All 5 workshops can be delivered on your premises, tailored to the needs of your organisation. Information about ASLIB On-site workshops is available online. For further details, or to request a quote, please contact: [log in to unmask] ASLIB Members receive 20% discount. For more information about how to become an ASLIB member, please visit http://aslib.com/membership/benefits.htm Download a copy of the ASLIB Training Directory - http://www.aslib.com/training/index.htm To book a place or for further information about any aspect of the ASLIB training visit www.aslib.com/training or contact: Diane Heath Publications and Training Manager E-mail: [log in to unmask] Tel: +44 (0) 1274 785090 Web: www.aslib.com/training