Hello list,

 

Sorry if this has already been circulated but it is the first time I remeber seeing it and it looks good

 

http://www.acas.org.uk/media/pdf/9/1/Challenging_conversations_and_how_to_manage_them_APRIL-2012.pdf

 

Kate

******************************** Please remove this footer before replying.

OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html

CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH