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Brilliant... Thanks Kate Regards, Carr On Aug 14, 2012 4:29 PM, "kate owen" <[log in to unmask]> wrote: > Hello list, > > Sorry if this has already been circulated but it is the first time I > remeber seeing it and it looks good > > > http://www.acas.org.uk/media/pdf/9/1/Challenging_conversations_and_how_to_manage_them_APRIL-2012.pdf > > Kate > ******************************** Please remove this footer before > replying. > > OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html > > CONFERENCES AND STUDY DAYS: > http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH > ******************************** Please remove this footer before replying. OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH