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Hi Sharon and Ben, A similar problem was reported to us at Leeds by an academic yesterday - access to SD was fine, but if you close the browser tab then try to go back into SD later without having closed the browser completely, the same multiple organisation message appears. The SD helpdesk suggested deleting cookies, etc before starting a new session. This seems to be working for us. Best wishes, Trevor Hough ---------------- Trevor Hough Resource Acquisitions Team Brotherton Library University of Leeds Leeds LS2 9JT tel. +44 (0)113 343 6313 email: [log in to unmask] -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Elwell, Ben Sent: 31 August 2012 10:27 To: [log in to unmask] Subject: Re: [lis-e-resources] Problems accessing ScienceDirect Hi Sharon, We are seeing exactly the same issue here. When we log on using Shibboleth from on campus it matches two groups (or organisations as they seem to call it) - one from the IP range and one from Shibboleth. No matter what we select it just loops. It looks as though Science Direct had a big upgrade over the weekend, and changed their WAYFLess URL. I found that clearing browser cookies and using the new WAYFLess URL seemed to work, although after the 3rd attempt you get a different error. http://www.info.sciverse.com/sciencedirect/using/access_article_display/athens (new Shib links near the bottom) I have also reported this to Elsevier, but no reply so far. Regards Ben -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sharon Robinson Sent: 31 August 2012 10:15 To: [log in to unmask] Subject: [lis-e-resources] Problems accessing ScienceDirect Hi, We're seeing the following this morning when we try to access ScienceDirect: "You have reached this page because you currently have access to ScienceDirect through multiple organizations. Please select one organization from the list below. This will determine the ScienceDirect features and entitlements available to you in this session. Eastern Washington University, Univ Washington East - Ideal_US NESLI Napier University, Library + Shibboleth" We don't have access through multiple organisations. Is anyone else experiencing the same issue? I've reported the problem to them. Regards, Sharon Sharon Robinson Electronic Resources Advisor Edinburgh Napier University Merchiston Campus Edinburgh EH10 5DT e: [log in to unmask] t: 0131 455 4266 lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG