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Dudley Libraries introduced a loyalty card in February for a limited period, in order to help boost issues and encourage users of the computers to borrow items. The reward for 6 visits is a free DVD or CD loan, but we plan to offer other incentives later if we carry on with it. To qualify, any adult over 18 can have a card, and it is date stamped per visit - only 1 stamp a day. There are no restrictions regarding who can have the ticket, however they won't be able to borrow if they have outstanding excessive fines. We're just in the process of 'reconciling' the difference between income and issues before we decide whether to carry on with the scheme - we've had some very good feedback from borrowers, but so far haven't noticed any significant new behaviour in computer users. Hope this helps, Regards Hilary Riley Principal Librarian, Adult Services Dudley Libraries Tel 01384 812829 From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Cole, Rebecca Sent: 27 June 2012 16:54 To: [log in to unmask] Subject: Rewards / Loyalty Scheme Hi all, I'm currently researching public library Rewards / Loyalty Card Schemes and wondered if anyone running such a scheme would be willing to share their experiences? I'm particularly interested in: * What you offer as a 'reward' (Free DVD loan, free book request, event ticket etc) * What do customers need to do to qualify for their rewards, i.e. do you measure in visits, issues, book requests, DVD loans? * Do you place any restrictions on who can have a reward card (i.e. customers with fines outstanding, under 16s etc)? * Do you stamp/sticker the cards or just tick a box? * How do you reconcile 'rewards' and income targets? Any information will be gratefully received, Many thanks, Becky Cole Library and Information Officer Newcastle Libraries ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. All incoming and outgoing email contents are scanned to ensure they comply with Newcastle City Council's Email Policy. This footnote also confirms that this email message has been swept for the presence of computer viruses. City of Newcastle website:- http://www.newcastle.gov.uk Newcastle Schools website:- http://www.newcastle.gov.uk/education-and-learning/schools Directgov:- http://www.directgov.gov.uk ********************************************************************** This Email and any attachments contains confidential information and is intended solely for the individual to whom it is addressed. If this Email has been misdirected, please notify the author as soon as possible. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained, and all copies must be deleted immediately.Whilst we take reasonable steps to try to identify any software viruses, any attachments to this e-mail may nevertheless contain viruses which our anti- virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents.Dudley Metropolitan Borough Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this e-mail. Please consider the environment - do you need to print this e-mail?