The last time I was told that it worked OK their end I asked if they were trying it on the n3 network. No response received. Also, it seems to be patchy. So, I’ll try it & it won’t work. I’ll come back later & it works. I often used to complain about Error messages that were unintelligible. Alsthough incomprehensible, at least they alerted you to a problem. They are preferable to nothing at all.

Several people seem to be saying that combining sets is often a problem when you have already searched in one database but I had a problem this morning when I was in Medline initially.  As Tricia says I didn’t get an error message it just couldn’t combine separate search lines using or. I reported it to NHS Evidence and interestingly they could get it to work their end – said I ought to look into IT at our end (reminiscent of the response Sarah Sutton mentioned earlier).  I did comment that this response of slow networks at user end wasn’t really “washing” too well with their consumers.

Oddly, the last time I was “turfed out” when I logged back in my search was still there on the screen – I didn’t have to rescue it or anything.

With regard to the query about being unable to combine search steps – I have come across this issue and found the same thing, the database had reverted back to the first database I had been using. However, my beef is that you don’t get an error message of any kind, just that nothing happens. If you don’t spot the database change you can spend ages clicking on the button & thinking it’s a network problem when it’s actually not.

Hi all,

Thanks for your responses.

I’ve been sending all my many comments to the Contact Us email address (1 a day on average, and I’ll forward this on if that’s okay with you) and like Sarah I’ve saved it in my contacts and started doing my HDAS searches at ridiculous hours! Just to clarify, by ‘turf out’ I mean being forcibly logged-out suddenly, forcing you to log back in, losing clipboard contents in the process.

Anyone on the list compiling complaints?

Cheers again,

Adam

Dear All

When you get this please can you tell the contact us team at NHS Evidence, [log in to unmask]

When I tell them this has happened to me they say “oh no one else has reported this problem” and its just isn’t good enough. It should be a system that’s robust enough to cope with our networks and their speeds. If I use Ovid via MyAthens it doesn’t time out, so it can be done.

Sorry for the rant. I have started doing all my searches at 8.30 am to miss the slow network crash option that starts from about 11 am.

If you save the contactus email to your contacts you can just email them without having to go through that awful character recognition thing on the NHS evidence website.

Not sure what you mean by being turfed out, but I do keep getting “Connection Timed Out” message when attempting to select and download references. Unfortunately this is not unusual for this time of the day.

Regards

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