Oddly, the last time I was “turfed out”
when I logged back in my search was still there on the screen – I didn’t have
to rescue it or anything.
With regard to the query about being
unable to combine search steps – I have come across this issue and found the
same thing, the database had reverted back to the first database I had been
using. However, my beef is that you don’t get an error message of any kind,
just that nothing happens. If you don’t spot the database change you can spend
ages clicking on the button & thinking it’s a network problem when it’s
actually not.
Queen
Tel: 01342 414266
[log in to unmask]">Mailto:[log in to unmask]
From:
UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf
Of Tocock Adam
Sent: 04 July 2012 16:04
To: [log in to unmask]
Subject: Re: HDAS turf-out
Hi all,
Thanks for your
responses.
I’ve been sending
all my many comments to the Contact Us email address (1 a day on average, and
I’ll forward this on if that’s okay with you) and like Sarah I’ve saved it in
my contacts and started doing my HDAS searches at ridiculous hours! Just to
clarify, by ‘turf out’ I mean being forcibly logged-out suddenly, forcing you
to log back in, losing clipboard contents in the process.
Anyone on the list
compiling complaints?
Cheers again,
Adam
From:
UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf
Of Sutton Sarah - Clinical Librarian
Sent: 04 July 2012 15:40
To: [log in to unmask]
Subject: Re: HDAS turf-out
Dear All
When you get this please can you tell the
contact us team at NHS Evidence, [log in to unmask]
When I tell them this has happened
to me they say “oh no one else has reported this problem” and its just isn’t
good enough. It should be a system that’s robust enough to cope with our
networks and their speeds. If I use Ovid via MyAthens it doesn’t time out, so
it can be done.
Sorry for the rant. I have started doing
all my searches at 8.30 am to miss the slow network crash option that starts
from about 11 am.
If you save the contactus email to your
contacts you can just email them without having to go through that awful
character recognition thing on the NHS evidence website.
Best wishes
Sarah
Sarah Sutton
Clinical Librarian
Cancer and Haematology,
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From: UK medical/ health care library community / information workers [mailto:[log in to unmask]]
On Behalf Of Derick Yates
Sent: 04 July 2012 15:32
To: [log in to unmask]
Subject: Re: HDAS turf-out
Not sure what you
mean by being turfed out, but I do keep getting “Connection Timed Out” message
when attempting to select and download references. Unfortunately this is not
unusual for this time of the day.
Regards
Derick
Yates
EBP
Tutor
BHSN
Library Management System Administrator
Local
Athens Administrator
C/O Trust Library and
Information Service
Birmingham Women’s NHS
Foundation Trust
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extension 8746
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From: UK medical/ health care library community / information workers
[mailto:[log in to unmask]]
On Behalf Of Smith Madeleine
(NORTH TEES AND HARTLEPOOL NHS FOUNDATION TRUST)
Sent: 04 July 2012 15:25
To: [log in to unmask]
Subject: Re: HDAS turf-out
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Hi Adam and other happy HDAS campers,
I've not been turfed out today (yet) but
I can't for the life of me combine searches on any of the databases.
Hoping it's part of the same issue, but does anyone have any suggestions as to
what I've missed? (I have pressed the combine searches button so it's not
that.)
Kind regards,
Madeleine
Madeleine Smith ACLIP
Librarian
North Tees and Hartlepool NHS Foundation Trust
Tel: 01642 624789 / 01429 522632
You can search the catalogue and renew your
books here and access all other
services here
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Statement
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feedback from our customers and users.
We will hold meetings with our key stakeholders within the training process for
service improvement.
We will evaluate a sample of feedback forms to ensure the training services
offered suit the needs of the Trust.
From: UK medical/ health
care library community / information workers [[log in to unmask]] On
Behalf Of Tocock Adam [[log in to unmask]]
Sent: 04 July 2012 15:19
To: [log in to unmask]
Subject: HDAS turf-out
Dear List,
Hope you’re all well. Anyone else get unceremoniously turfed-out of HDAS
(again!) this afternoon?
Thanks and all the Best,
Adam Tocock | Clinical Outreach Librarian
Direct Line: 01480 364699
Papworth Hospital NHS
Foundation Trust
Papworth Everard | Cambridge |
CB23 3RE | Telephone: 01480 830541
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ww.papworthhospital.nhs.uk | A member of Cambridge
University Health Partners
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