Dear All

 

When you get this please can you tell the contact us team at NHS Evidence, [log in to unmask]

When I tell them this has happened to me they say “oh no one else has reported this problem” and its just isn’t good enough. It should be a system that’s robust enough to cope with our networks and their speeds. If I use Ovid via MyAthens it doesn’t time out, so it can be done.

 

Sorry for the rant. I have started doing all my searches at 8.30 am to miss the slow network crash option that starts from about 11 am.

 

If you save the contactus email to your contacts you can just email them without having to go through that awful character recognition thing on the NHS evidence website.

 

Best wishes

Sarah

Sarah Sutton

Clinical Librarian

Cancer and Haematology, Children's Services, Diabetes Care, Emergency Department, Renal Services and Urology, Women's, Perinatal and Sexual Health Services.

Clinical Education Centre
2nd Floor
Jarvis Building
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW

Tel 0116 258 5558

[log in to unmask]

http://www.uhl-library.nhs.uk/cl

http://clinicallibrarian.blogspot.com/

 The Directorate of Clinical Education: supporting practitioners through training opportunities, using up to date, appropriate resources, techniques and expertise.

 

 

 

From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Derick Yates
Sent: 04 July 2012 15:32
To: [log in to unmask]
Subject: Re: HDAS turf-out

 

Not sure what you mean by being turfed out, but I do keep getting “Connection Timed Out” message when attempting to select and download references. Unfortunately this is not unusual for this time of the day.

 

Regards

 

Derick Yates

EBP Tutor

BHSN Library Management System Administrator

Local Athens Administrator

C/O Trust Library and Information Service

Birmingham Women’s NHS Foundation Trust

Mindelsohn Way

Edgbaston

BIRMINGHAM

B15 2TG

Tel: 0121 472 1377 extension 8746

Direct Dial Tel: 0121 627 5846

Fax: 0121 623 6922

 

Information skills training available: http://www.bwhct.nhs.uk/professionals/library-home/library-training.htm

 

 

The BWH library provides you with access to approx 2,500 e-journals.

This includes specialist O&G, Midwifery, Paediatric, Neonatal, Pathology and Genetics titles

You can access these via the e-journals link from our website at http://www.bwhct.nhs.uk/professionals/library-home

You will need to log in with your Athens username and password to access all titles.

 

From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Smith Madeleine (NORTH TEES AND HARTLEPOOL NHS FOUNDATION TRUST)
Sent: 04 July 2012 15:25
To: [log in to unmask]
Subject: Re: HDAS turf-out

 

---
This message was sent from an email address external to NHSmail but gives the appearance of being from an NHSmail (@nhs.net) address. The recipient should verify the sender and content before acting upon information contained within. 
 
The identified sender is [log in to unmask]
---

Hi Adam and other happy HDAS campers,

 

I've not been turfed out today (yet) but I can't for the life of me combine searches on any of the databases.  Hoping it's part of the same issue, but does anyone have any suggestions as to what I've missed?  (I have pressed the combine searches button so it's not that.)

 

Kind regards,

Madeleine

 

　

Madeleine Smith ACLIP

Librarian

North Tees and Hartlepool NHS Foundation Trust

Tel: 01642 624789 / 01429 522632

You can search the catalogue and renew your books here and access all other services here

 

IAG Service Statement
We will commit to constantly reviewing the services we provide based on the feedback from our customers and users.
We will hold meetings with our key stakeholders within the training process for service improvement.
We will evaluate a sample of feedback forms to ensure the training services offered suit the needs of the Trust.

 

 

From: UK medical/ health care library community / information workers [[log in to unmask]] On Behalf Of Tocock Adam [[log in to unmask]]
Sent: 04 July 2012 15:19
To: [log in to unmask]
Subject: HDAS turf-out

Dear List,

Hope you’re all well. Anyone else get unceremoniously turfed-out of HDAS (again!) this afternoon?

Thanks and all the Best,

Adam Tocock | Clinical Outreach Librarian

Direct Line: 01480 364699

Papworth Hospital NHS Foundation Trust

Papworth Everard | Cambridge | CB23 3RE | Telephone: 01480 830541
www.papworthhospital.nhs.uk | A member of Cambridge University Health Partners

If you believe in organ donation, register now at: www.organdonation.nhs.uk

Knowledge Zone website: http://www.papworthhospital.nhs.uk/library/
Follow us on Twitter: http://twitter.com/pwlibrary



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