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Heyup all, Here's this week's ticket roundup for tomorrow (you'll also be able to find it on the Bulletin board in about 5 minutes time). Cheers, Matt 19 Open UK tickets this week. I'll start with a request, if you submit a ticket to EMI or similar on behalf of your site or the NGI could you please let me know about it. I haven't managed to figure out a way of listing tickets "assigned from" a region so it's easy to miss them otherwise. Also if there are any tickets that you think are of import but I've skipped over them please feel free to pipe up about it! UCL/NGI https://ggus.eu/ws/ticket_info.php?ticket=81963 Ben provided information describing UCL's bad spell in April, but there's no confirmation that this report has been read or excepted by EGI. Whose job is it to close this ticket? NGI https://ggus.eu/ws/ticket_info.php?ticket=82001 UK ROD are being complained at by the EGI for letting some tickets expire. Daniela wrote a perfectly reasonable reply but no response (like above). Tier 1 https://ggus.eu/ws/ticket_info.php?ticket=82100 Sno+ quering the Tier 1 about what their Tier 1 Storage is, and that there appears to be no "Default SE" environmental variables for Sno+ at the Tier 1 queues. Ticket slowed down by being mistakenly assigned to RALPP. Manchester https://ggus.eu/ws/ticket_info.php?ticket=82144 Hone jobs submitted at Manchester were taking to long (in their eyes). Alessandra tweaked their priorities a bit and they fixed a problem their end and thing seem better. Looks like it can be closed. QMUL https://ggus.eu/ws/ticket_info.php?ticket=82147 ce03 is failing Nagios tests, in need of a poke. Brunel https://ggus.eu/ws/ticket_info.php?ticket=82160 lhcb having shared area problems, the fix is for them to move them to cvmfs. Sussex https://ggus.eu/ws/ticket_info.php?ticket=81784 Sussex are now monitored by nagios, a big step towards certification. Good work guys. Oxford https://ggus.eu/ws/ticket_info.php?ticket=81437 After re-replicating all the lost data (both files!) hone are happy to close this ticket. Other https://ggus.eu/tech/ticket_show.php?ticket=81995 Proxy renewal problems rear their ugly heads again, although this seems to be caused by myproxy problems in EMI rather then the WMS. No interesting solved cases this week (bit if a quiet week).