----- Original Message -----
Sent: Thursday, May 03, 2012 10:45 AM
Subject: Re: [OCC-HEALTH] Refusing to See Someone
Actually I am more of a disgruntled shuffle now....
From:
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[mailto:[log in to unmask]] On Behalf Of Julia OReilly
Sent: 03 May 2012 10:41
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] Refusing to See Someone
‘hopping mad’ !!!! is that not the unofficial OHA title, sorry no, my mistake it’s the ‘frustrated and kept in the dark’ title I’m thinking of.
Why do we do this again??
Absolutely - and I am grateful for them. Difficult to think straight when hopping mad.....
From:
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[mailto:[log in to unmask]] On Behalf Of Julia OReilly
Sent: 03 May 2012 08:52
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] Refusing to See Someone
Hi Sharon
You are absolutely entitled to handle this issue in whatever way you see fit, however you did ask for viewpoints!!!
I have had thoughts along these lines, but have decided to ignore them to be honest. Maybe not exceptionally professional but honest. I can cope with rows, being griped at etc but this was blatent rudeness from someone I have bever met
and didnt even know the query was about him. He gets 6 months on full pay if sick, he has never been off in over 20 years of service, I was polite to the extreme when replying to the initial query - and also pointed out thatt this was a management/HR issue .
In a previous life I may have sat down with him and explored his feelings of hostility, maybe even done a stress RA and referred him for CBT or something similar. However - no apology no appointment in this case, enough is enough. I am aware that rudeness/aggression
is not tolerated within the NHS eg A&E depts, my own GP has a notice up saying "if you are rude to staff you wont get seen". Not sure why it should be any different in OH........
Date: Thu, 3 May 2012 08:41:40 +0100
From: [log in to unmask]
Subject: Re: [OCC-HEALTH] Refusing to See Someone
To: [log in to unmask]
Hi Sharon,
I thought I would play devil’s advocate here. While the individual had absolutely no right to be rude to you, he may have been in pain or worried about the
effect his surgery may have and whether it would go well or (as happened) there would be complications. There may have been financial concerns? I have come across some disgruntled clients who think I am a she-devil for not pandering to their cause but I have
still carried out assessments on them as I see this as part of my role. I work on the principle that I am not here to win a popularity contest and I often have to grit my teeth and pray that my professionalism will overcome my personal thoughts on these individuals!
Would there be an incurred cost if he was referred outside the organisation? This may be a concern.
I suspect that, as Janet stated, he may well eat “humble pie”. If not, you have the opportunity to tell him how inappropriate his behaviour was and take
it from there.
Rita E.Ogden
Lead Occupational Health Specialist Practitioner
Occupational Health Service
Appleton Building Room A202
Bradford College
Tumbling Hill Street
Bradford BD7 1DB
Tel: 01274 433259
Work Mobile: 07867782411
Would be ineterested in viewpoints re the following scenario:
I was asked a hypothetical situation about someone who wanted to take leave to account for absence following a routine op rather than take sickness absence. Doubtless fuelled by a robust management approach to absence at the mo, however the person concerned
had a good absence hsitory so theoretically shouldnt have had concerns, works in a physically demanding role and anticipated that 2 weeks leave following an arthroscopy with possible further interevention while in the knee was ample time for recovery and a
return to full duties. I replied by saying I didnt think it was a good idea from a clinical perspective, gave reasons why but that ultmately it was a management decision re whether to allow it. Please note that at this point it was no names, no pack drill,
i was given a scenario to comment on.
Cue a rather stroppy email from the gent in question (who incidentally I have never met) copied into all and sundry. I again explained the reasons why I had offered the advice, and that it was on the request of his manager. Cue an even more stroppy email, with
further copyings ins telling me (eg) that I needed to "sort myself out" and that the unions "would be on my back" if I continued giving "stupid" advice, that he would be "taking this further" and calling me a variety of insults. I responded tactfully - and
further stated that if he required further OH input his manager might like to refer him elsewhere as i wouldnt be seeing him. As anticipated - the op didnt go as planned, he has now been off 6 weeks and this has prompted a referral to OH.
I am quite happy sticking to my guns and feel I am justified in not seeing him, I dont see why I should be expected to see someone who had been so rude and offensive - however, I have no policy/procedure to back up my decision. His managers are concerned about
his case, and are insisting that he is seen. So far my answer is still "Not a chance"............comments?
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