Hi
Sharon
You are absolutely
entitled to handle this issue in whatever way you see fit, however you did ask
for viewpoints!!!
Thanks,
Julia
From: [log in to unmask]
[mailto:[log in to unmask]] On Behalf
Of
Sent: 03 May 2012 08:51
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] Refusing to See
Someone
I have had thoughts along these lines, but have decided
to ignore them to be honest. Maybe not exceptionally professional but
honest. I can cope with rows, being griped at etc but this was blatent rudeness
from someone I have bever met and didnt even know the query was about him. He
gets 6 months on full pay if sick, he has never been off in over 20 years of
service, I was polite to the extreme when replying to the initial query - and
also pointed out thatt this was a management/HR issue .
In a
previous life I may have sat down with him and explored his feelings of
hostility, maybe even done a stress RA and referred him for CBT or something
similar. However - no apology no appointment in this case, enough is enough. I
am aware that rudeness/aggression is not tolerated within the NHS eg A&E
depts, my own GP has a notice up saying "if you are rude to staff you wont get
seen". Not sure why it should be any different in
OH........
Date: Thu, 3 May 2012 08:41:40
+0100
From: [log in to unmask]
Subject: Re: [OCC-HEALTH]
Refusing to See Someone
To:
[log in to unmask]
Hi
Sharon,
I thought I would
play devil’s advocate here. While the individual had absolutely no right to be
rude to you, he may have been in pain or worried about the effect his surgery
may have and whether it would go well or (as happened) there would be
complications. There may have been financial concerns? I have come across some
disgruntled clients who think I am a she-devil for not pandering to their cause
but I have still carried out assessments on them as I see this as part of my
role. I work on the principle that I am not here to win a popularity contest and
I often have to grit my teeth and pray that my professionalism will overcome my
personal thoughts on these individuals!
Would there be an
incurred cost if he was referred outside the organisation? This may be a
concern.
I suspect that, as
Janet stated, he may well eat “humble pie”. If not, you have the opportunity to
tell him how inappropriate his behaviour was and take it from
there.
Rita
E.Ogden
Lead Occupational
Health Specialist Practitioner
Occupational Health
Service
Tel: 01274
433259
Work
From: [log in to unmask]
[mailto:[log in to unmask]] On Behalf
Of
Sent: 02 May 2012 19:13
To: [log in to unmask]
Subject: Refusing to See
Someone
Would be ineterested in viewpoints
re the following scenario:
I was asked a hypothetical situation
about someone who wanted to take leave to account for absence following a
routine op rather than take sickness absence. Doubtless fuelled by a robust
management approach to absence at the mo, however the person concerned had a
good absence hsitory so theoretically shouldnt have had concerns, works in a
physically demanding role and anticipated that 2 weeks leave following an
arthroscopy with possible further interevention while in the knee was ample
time for recovery and a return to full duties. I replied by saying I didnt think
it was a good idea from a clinical perspective, gave reasons why but that
ultmately it was a management decision re whether to allow it. Please note that
at this point it was no names, no pack drill, i was given a scenario to comment
on.
Cue a rather stroppy email from the gent in question (who
incidentally I have never met) copied into all and sundry. I again
explained the reasons why I had offered the advice, and that it was on the
request of his manager. Cue an even more stroppy email, with further
copyings ins telling me (eg) that I needed to "sort myself out" and that
the unions "would be on my back" if I continued giving "stupid" advice, that he
would be "taking this further" and calling me a variety of insults. I responded
tactfully - and further stated that if he required further OH input his manager
might like to refer him elsewhere as i wouldnt be seeing him. As anticipated -
the op didnt go as planned, he has now been off 6 weeks and this has prompted a
referral to OH.
I am quite happy sticking to my guns and feel I am
justified in not seeing him, I dont see why I should be expected to see someone
who had been so rude and offensive - however, I have no policy/procedure to back
up my decision. His managers are concerned about his case, and are insisting
that he is seen. So far my answer is still "Not a
chance"............comments?
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