Hi Sharon
You are absolutely entitled to handle this
issue in whatever way you see fit, however you did ask for viewpoints!!!
Thanks, Julia
From:
[log in to unmask] [mailto:[log in to unmask]] On Behalf Of
Sent: 03 May 2012 08:51
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] Refusing
to See Someone
I have had thoughts along these lines, but have decided to ignore them
to be honest. Maybe not exceptionally professional but honest. I can cope
with rows, being griped at etc but this was blatent rudeness from someone I
have bever met and didnt even know the query was about him. He gets 6 months on
full pay if sick, he has never been off in over 20 years of service, I was
polite to the extreme when replying to the initial query - and also pointed out
thatt this was a management/HR issue .
In a previous life I may have sat down with him and explored his feelings of
hostility, maybe even done a stress RA and referred him for CBT or something
similar. However - no apology no appointment in this case, enough is enough. I
am aware that rudeness/aggression is not tolerated within the NHS eg A&E
depts, my own GP has a notice up saying "if you are rude to staff you wont
get seen". Not sure why it should be any different in OH........
Date: Thu, 3 May 2012
08:41:40 +0100
From: [log in to unmask]
Subject: Re: [OCC-HEALTH] Refusing to See Someone
To: [log in to unmask]
Hi Sharon,
I thought I would
play devil’s advocate here. While the individual had absolutely no right to be
rude to you, he may have been in pain or worried about the effect his surgery
may have and whether it would go well or (as happened) there would be
complications. There may have been financial concerns? I have come across some
disgruntled clients who think I am a she-devil for not pandering to their cause
but I have still carried out assessments on them as I see this as part of my
role. I work on the principle that I am not here to win a popularity contest
and I often have to grit my teeth and pray that my professionalism will
overcome my personal thoughts on these individuals!
Would there be an
incurred cost if he was referred outside the organisation? This may be a
concern.
I suspect that, as
Janet stated, he may well eat “humble pie”. If not, you have the opportunity to
tell him how inappropriate his behaviour was and take it from there.
Rita E.Ogden
Lead Occupational
Health Specialist Practitioner
Occupational Health
Service
Tel: 01274 433259
Work
From:
[log in to unmask] [mailto:[log in to unmask]] On Behalf Of
Sent: 02 May 2012 19:13
To: [log in to unmask]
Subject: Refusing to See Someone
Would be ineterested in viewpoints re the following
scenario:
I was asked a hypothetical situation about someone who wanted to take leave to
account for absence following a routine op rather than take sickness absence.
Doubtless fuelled by a robust management approach to absence at the mo, however
the person concerned had a good absence hsitory so theoretically shouldnt have
had concerns, works in a physically demanding role and anticipated that 2 weeks
leave following an arthroscopy with possible further interevention while in the
knee was ample time for recovery and a return to full duties. I replied by
saying I didnt think it was a good idea from a clinical perspective, gave
reasons why but that ultmately it was a management decision re whether to allow
it. Please note that at this point it was no names, no pack drill, i was given
a scenario to comment on.
Cue a rather stroppy email from the gent in question (who incidentally I have
never met) copied into all and sundry. I again explained the reasons why I
had offered the advice, and that it was on the request of his manager. Cue
an even more stroppy email, with further copyings ins telling me (eg)
that I needed to "sort myself out" and that the unions "would be
on my back" if I continued giving "stupid" advice, that he would
be "taking this further" and calling me a variety of insults. I
responded tactfully - and further stated that if he required further OH input
his manager might like to refer him elsewhere as i wouldnt be seeing him. As
anticipated - the op didnt go as planned, he has now been off 6 weeks and this
has prompted a referral to OH.
I am quite happy sticking to my guns and feel I am justified in not seeing him,
I dont see why I should be expected to see someone who had been so rude and
offensive - however, I have no policy/procedure to back up my decision. His managers
are concerned about his case, and are insisting that he is seen. So far my
answer is still "Not a chance"............comments?
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