Dear Cyprian,

            Essex County Council libraries offer a complete, library specific training package covering both these areas, for further details please contact Lee Shelsher by telephone (01245 492758) or e-mail ([log in to unmask])

 

Regards

 

Darren

 

Dear All

 

Here in Hackney we are looking at sourcing training on customer care and floor walking as part of a staff development programme. We would like to hear from any authority that has organised separate training on customer care or floor walking or one that combined both. We are particularly interested in in-house training provided by acknowledged companies (not CILIP), consortia or individuals. Which external provider has your authority used? Was the emphasis of the training and content tailored to the library environment? Was it cost effective and did it address your specific requirements?

 

Any comments and feedback is welcome and I will also post a summary of responses.

 

Many thanks

 

Cyprian Marah

 

Cyprian Marah

Knowledge Manager (Hackney Libraries)

Health & Community Services

Hackney Service Centre

2nd Floor - South Zone

1 Hillman Street

London

E8 1DY

 

T: (020) 8356 2568

E: [log in to unmask]

 

 

 

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