Folks,
Over the last few years I’ve paid for external support from a company in Ipswich, paying about £5,000 per year for a 9 to 5 support contract for problems that we’re not able to resolve in-house. However over the last couple I’ve felt that
their level of expertise is not what it should be, and the service is perhaps not as good as I would like.
Does anyone else use external organisations for IT support and does have anyone have any recommendations?
Also Eduserv do a framework agreement with the “Education Support Centre” based at Nottingham-Trent, though they only offer support on Microsoft products but I was wondering if anyone had any experience of them.
Many thanks
Mark
Mark D. B. Humphrys
IT Services Manager
Norwich University College of the Arts
Francis House
3-7 Redwell Street
Norwich
NR2 4SN
DDI: 01603 756266
Skype: nuca.itsm
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