Received this a short while ago from C&G, so there you go - don't use the system unless you need to use the system
City & Guilds have diagnosed the root cause relating to degradation in performance that some e-volve customers are currently experiencing. During our peak period between 10am and 4pm,we request that unless you need to administrate exams, please limit the use of the Secure Assess portal.
Please note this does not affect exam delivery
Limiting use of the Secure Assess Portal will greatly help in the recovery of the system problems experienced this morning.
We apologise for the inconvenience caused and are working to recover the system as quickly as possible.
Please check www.walled-garden.com for regular updates
Regards,
Colin Humphreys
Rheolwr Cofrestru ac Asesu /Registrations and Assessments Manager
Coleg Morgannwg
Ffon/Tel:
Rhif Uniongyrchol/Direct Line: 01443 663242
Ffacs/Fax: 01443 663228
Ebost/email: [log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Kate Oliver
Sent: 17 May 2012 09:34
To: [log in to unmask]
Subject: Re: evolve [Scanned]
I had a call from her too to say it's stable but also that they'd had to tell their e-volve team to take the info off SecureAssess that says there is a problem which apparently they should have done already!
Kate
Kate Oliver
Examinations Manager
West Thames College
Tel: 020 8326 2298
Fax: 020 8326 2001
[log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Heap, Mark
Sent: 17 May 2012 09:10
To: [log in to unmask]
Subject: Re: evolve [Scanned]
Hello all
I have just had a phone call from Jo Franks ( city and guilds) who says that the "evolve platform is now stable" and that we are good to go. I have just completed a Navtest with no problem and the result is there.
I am very dubious about forwarding this to you all and so please don't shoot the messenger when it all goes to pot!
Good Luck
Mark
Mark Heap
Examination Co-ordinator
Chichester College
Tel: 01243 786321 2337
Fax: 01243 775828
Please remind students that NO Mobile Phones are to be taken into examination rooms and that Photo ID has to be shown for all examinations
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Angela Hagans
Sent: 17 May 2012 08:43
To: [log in to unmask]
Subject: Re: evolve [Scanned]
Surely this is impacting on the fix that they are trying to do on the server, any fixes that they are trying to do are being stalled as there are still people using it.
On 17 May 2012 08:38, Graham Buss <[log in to unmask]> wrote:
Hi,
We used ours between 18:30-20:00 last night without any problems.
Graham Buss
Examinations Manager
East Berkshire College
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Julie Griffin
Sent: 17 May 2012 08:28
To: [log in to unmask]
Subject: Re: evolve [Scanned]
Hi
I have just been told that if it's working then use it, but there are still problems - supposed to be an update at 10am.
Julie
Julie Griffin I Examinations Co-ordinator
Room D215
Hempstead Road
Watford
Herts WD17 3EZ
Tel: 01923 812299
Fax: 01923 812058
Mobile: 07920 028390
Email: [log in to unmask]
The exams timetable and other examinations information can be found by going to iShare and selecting Exams Timetable from College Calendars and Events or by clicking on the link: http://teams.westherts.ac.uk/teams/exams/Lists/Exams%20Timetable/calendar.aspx
Please only print this email if absolutely necessary
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Angela Hagans
Sent: 17 May 2012 08:24
To: [log in to unmask]
Subject: Re: evolve [Scanned]
Just spoke with Evolve the system is still not working they are not aware of when this is going to be fixed.
Angela
On 16 May 2012 15:20, Kate Oliver <[log in to unmask]> wrote:
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaarghhhhhhhhhhhhhhhhhhhhhhhhhhh
Kate
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Sarah-Jane Taylor
Sent: 16 May 2012 15:19
To: [log in to unmask]
Subject: Re: evolve [Scanned]
We've had a call from our local office, apparently the local offices have been told to ring around all centre this afternoon to confirm that we should not be using evolve tests. They are taking the servers down to try and reset all the software, its the only way they can ensure when everyone logs on to do exams that the software will work properly.
We were asked to re-schedule tomorrow's tests too as they can not guarantee to have it working properly by then.
Sarah-Jane Taylor
Examinations Officer
Carlisle College
Tel: 01228 822816
>>> Kate Oliver <[log in to unmask]> 16/05/2012 15:15 >>>
What a surprise! We cancelled all our afternoon ones as we'd heard nothing to say it was working.
Kate
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Sandie Tenwick
Sent: 16 May 2012 15:15
To: [log in to unmask]
Subject: Re: evolve [Scanned]
No it is running perfectly including the results
They lied again to you
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Kate Oliver
Sent: 16 May 2012 15:14
To: [log in to unmask]
Subject: Re: evolve [Scanned]
They told me the software will work but it is unlikely you will get results for the students !
Kate
Kate Oliver
Examinations Manager
West Thames College
Tel: 020 8326 2298
Fax: 020 8326 2001
[log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Richard Harrison
Sent: 16 May 2012 15:13
To: [log in to unmask]
Subject: Re: evolve [Scanned]
How bizarre we are running evolve exams this afternoon, lots of them and they are working fine??
Richard Harrison
Examinations Officer
Stafford College
Tel: 01785 275458
Fax: 01785 242492
Email: [log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Kate Oliver
Sent: 16 May 2012 15:09
To: [log in to unmask]
Subject: Re: evolve [Scanned]
Not a peep.
Just sent a letter of complaint to Customer Service Manager and Business Manager as I am "miffed" to say the least and to be polite.
Can be doing without this esp in the middle of Summer GCSE/GCE exams.
Kate
Kate Oliver
Examinations Manager
West Thames College
Tel: 020 8326 2298
Fax: 020 8326 2001
[log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Lynne Dennis
Sent: 16 May 2012 15:02
To: [log in to unmask]
Subject: Re: evolve
Any more news on this? Can't see anything on any C&G sites to update us!
Lynne Dennis
Examinations Manager
East Riding College
Direct dial: 01262 455028 (SMW)
OCS contact: Lynne Dennis
Switchboard: 0845 120 0037
Website: www.eastridingcollege.ac.uk
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Angela Hagans
Sent: 16 May 2012 12:33
To: [log in to unmask]
Subject: Re: evolve
I have just spoken with them and they have said that from 2pm they will have an hourly status update on the problem on Walled Garden homepage. They didn't sound too postive that it will be working tomorrow either.
Angela
On 16 May 2012 12:12, Kate Oliver <[log in to unmask]> wrote:
Useless Muppets!
Have just phone E-volve Tech Support and they confirmed all e-volve tests have been suspended for the rest of the day as they are having technical issues.
I asked why centres (apart from those running CII) had not been informed and got "err, oh, uhh".
Then when asked are you going to tell everyone there is a problem...."oh yes we will keep everyone informed" HA! HA! HA! I only found there was an issue from teachers screaming at my dept and from all the Jiscmails. Not heard a peep from C & G.
Kate
Kate Oliver
Examinations Manager
West Thames College
Tel: 020 8326 2298
Fax: 020 8326 2001
[log in to unmask]
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Lorne, Daniel
Sent: 16 May 2012 12:03
To: [log in to unmask]
Subject: Re: evolve
Hi all,
Those of you who accomodate CII testing will have seen this, those that do not probably haven't:
"I have been advised that, as an interim measure, all City & Guilds online examinations have been suspended. CII examinations will be the only examinations left open/live and available on the SecureAssess system until the general problems with load/delivery have been resolved.
This means that it should be possible to run CII examinations as normal this afternoon - and for the rest of the week."
How long this "interim measure" is seems to be anybody's guess, but as it stands at the moment it seems we cannot run any e-volve testing other than CII...
Regards
Daniel Lorne
EXAMINATIONS CONTROLLER
MIS ADMISSIONS AND EXAMINATIONS
City College Norwich
Tel +44 (0)1603 773173 <tel:%2B44%20%280%291603%20773173>
[log in to unmask]
http://www.ccn.ac.uk <http://www.ccn.ac.uk/>
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From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Damian Goryszewski
Sent: 16 May 2012 11:00
To: [log in to unmask]
Subject: Re: evolve
Yup, it must be this then.
What an evolving day...
Damian Goryszewski
On-line Testing Administrator
Solihull College
0121 678 7000
[log in to unmask] <http://%20&%20objldapuser.mail%20&%20/>
www.solihull.ac.uk <http://www.solihull.ac.uk/>
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Lorne, Daniel
Sent: 16 May 2012 10:45
To: [log in to unmask]
Subject: Re: evolve
Same message here Damian. Presumably caused by the C&G server error rather than any issue locally.
Regards
Daniel Lorne
EXAMINATIONS CONTROLLER
MIS ADMISSIONS AND EXAMINATIONS
City College Norwich
Tel +44 (0)1603 773173 <tel:%2B44%20%280%291603%20773173>
[log in to unmask]
http://www.ccn.ac.uk <http://www.ccn.ac.uk/>
P Please consider the environment before printing this e-mail.
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Damian Goryszewski
Sent: 16 May 2012 10:34
To: [log in to unmask]
Subject: Re: evolve
Guys, is anyone getting "The current secure client has updates that are invalid. Please contact your local administrator" ??
Started to appear last night on couple machines but this morning I got it even on my machine.
And by the way: I AM local admin...
Please let me know if managed to clear it.
Evolve guys have no clue so far.
Thanks
Damian Goryszewski
On-line Testing Administrator
Solihull College
0121 678 7000
[log in to unmask] <http://%20&%20objldapuser.mail%20&%20/>
www.solihull.ac.uk <http://www.solihull.ac.uk/>
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Elaine Monks
Sent: 16 May 2012 10:30
To: [log in to unmask]
Subject: Re: evolve
Agreed - heads up would save a lot of hassle
Elaine Monks
Assessments & Achievements Manager
Yeovil College - Exams
National centre number 63459
( 01935 845523
2 01935 429962
: www.yeovil.ac.uk <http://www.yeovil.ac.uk/>
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Claire Cotterill-Smith
Sent: 16 May 2012 10:29
To: [log in to unmask]
Subject: Re: evolve
We've had problems this morning as well, I can't understand why they can't ping out an email instead of waiting for people to discover the problem!! They have our email addresses in evolve so it shouldn't be that difficult!
Claire
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Jennifer Henry
Sent: 16 May 2012 10:10
To: [log in to unmask]
Subject: Re: evolve
Just to let you know that I have spoken with customer service as I cannot get through on their Evolve hotline and they are aware that they are having performance issues. I believe their IT guys are looking into these issues now!
They have suggested that if we feel unhappy we can email their complaints department - [log in to unmask]
Thanks
Jen Henry
Examinations Officer
North Hertfordshire College <http://www.nhc.ac.uk/> : <http://www.nhc.ac.uk/> We aim to be recognised for outstanding teaching and exceptional customer service.
< email: [log in to unmask] <mailto:[log in to unmask]>
< phone: 01462 424224
< fax: 01462 424382
twitter: http://www.twitter.com/n_hertscollege
facebook: http://www.facebook.com/NorthHertsCollege
Hitchin Centre
Cambridge Road, Hitchin, Hertfordshire, SG4 0JD
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From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Mike-Swann
Sent: 16 May 2012 10:02
To: [log in to unmask]
Subject: Re: evolve
Yup, really slow again L
Thanks
Mike
Mike Swann
Examinations Manager
Huntingdonshire Regional College
California Road
PE29 1BL
Tel: 01480 379117
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Nancy Haigh
Sent: 16 May 2012 10:02
To: [log in to unmask]
Subject: evolve
Is anyone having trouble with evolve at the moment ???
thanks
Nancy Haigh
Deputy CIS Manager
Redcar & Cleveland College
Corporation Road
Redcar
TS10 1EZ
Tel No: 01642 777194
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