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We did some work on this at JISC TechDis a couple of years ago with nearly 100 people contributing and it culminated in our library guides. A detailed online set of guidance is found at http://www.jisctechdis.ac.uk/techdis/pages/detail/floating_pages/Best_Practice_Guides_for_Library_Staff with links to case studies - though be aware that some case study links may be out of date now as people change their web site structures etc Alistair -----Original Message----- From: Discussion list for disabled students and their support staff. [mailto:[log in to unmask]] On Behalf Of Ros Holmes Sent: 22 May 2012 15:58 To: [log in to unmask] Subject: accessibility in university libraries for students with disabilites/SpLD Hi, I am running a short project for the Customer Services department at Warwick University Library. The objective is to review existing online and physical provison and to look at how we can improve accessibility and ensure that students feel that they are getting an excellent service from the library. At least part of the exercise is to look at the customer service element as well as simply provision of specialist hardware and software. We are also hoping to make our fairly basic website more accessible. My questions are - are there HE institutions that are particularly known as being innovative and really good at inclusion in their libraries? - does anyone know of any particular innovations, approaches that have been particularly successful Thank you This email is confidential and may be privileged. If you are not the intended recipient please accept our apologies. Please do not disclose, copy, or distribute information in this email nor take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Please inform us that this message has gone astray before deleting it. Please note that views expressed in this email are those of the author and do not necessarily represent those of the Higher Education Academy. Please note that this e-mail has been created in the knowledge that Internet e-mail is not a secure communications medium. We advise that you understand and observe this lack of security when e-mailing us. Although we have taken steps to ensure this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free. The Higher Education Academy Registered No 4930131