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Sometimes I worry about how governments decide which IT projects to fund.
It seems fairly obvious to me by looking at a recent audit report from the Victorian auditor-general that the Victorian Department of Human Services (DHS) is in desperate need of an electronic records-management system. Not only is the department completely failing to fulfil freedom of information (FOI) requests, which was the topic of the audit, but it's also likely losing hours of staff time as employees comb through its records for the information they need to do their jobs.