Dear Mark,
my personal feeling is that this seems to be getting worse. We have
issues with Elsevier and Wiley Online Library (which I'm sure is
happening only recently). Users usually click to these from links on our
Jounral A-Z list or directly from a database search (so at article
level). They then have to work out how to login, are then usually bumped
back to home page so must then go in search of the journal title or article.
Our poor users have to navigate a whole range of different access
routes, not helped by each publisher having a different interface.
We have our help page for our users here:
http://www.keele.ac.uk/healthlibrary/find/journals/nhsejournals/
Regards,
Cheryl.
On 20/04/2012 11:17, Mark Williams wrote:
> I think Andy raises some important issues about user experience. Being unnecessarily offered a pay for view experience is a common complaint and something that surely puts users off in general.
>
> We've been encouraging Publishers to have a look at the NISO Expresso guidelines (http://www.niso.org/workrooms/sso ) which offer suggestions on how to improve the user experience in a single sign on environment.
>
> If people have particular resources that they find frustrating in the "discovery to delivery context" please contact me off list and we will do our best to highlight the issues to relevant Service Providers.
>
> Hope that helps
>
> Mark
>
> Mark Williams
>
> Operator Manager
> UK Access Management Federation
> JISC Collections
> Brettenham House
> 5 Lancaster Place
> London
> WC2E 7EN
>
> T: 02030066042 (Direct)
> T: 02030066086 (Federation Support)
>
> E: [log in to unmask]
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Richardson Andy (RDE) Colchester Hospital Uni NHS Foundation Tr
> Sent: 20 April 2012 11:00
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Decreasing usage statistics: thanks
>
> Not to mention linking problems such as linking from HDAS (NHS search interface) to Elsevier, where it initally signs you in as Guest and you have to look for the little Athens tick box to then get into a page that doesn't suggest you pay for the article. If people don't know these fiddly things they just leave and they never try again. We spend a lot of time promoting the resouce, but publishers often don't make it easy for our users to see the article - intermediary landing pages on web pages emblazened with the publisher or hosting service which means absolutely nothing to the user.
>
> The process should be bibliographic search - article availability link - click link - article. Bish bosh bash.... But that doesn't happen. Its been a basic requirement for years and you rarely see it happen.
>
> It really should be a requirement that people have to sit through an hour long training session to use the thing and "be aware" of such and such. Nowadays they download an app and off they go... Who sits through training sessions for apps?
>
>
> Regards
>
> Andy
>
>
> Andy Richardson MCLIP
> Library& e-Learning Lead
> Colchester Hospital University NHS Foundation Trust
> tel: 01206742146
> email: [log in to unmask]<mailto:[log in to unmask]>
> www.eel.nhs.uk<http://www.eel.nhs.uk>
> Library Details - Intranet http://intranet.rde.local/intranet/publish/INTRANET/departments/PGMC/Library.php
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> On Behalf Of Catherine Ebenezer
> Sent: 20 April 2012 09:47
> To: [log in to unmask]<mailto:[log in to unmask]>
> Subject: Re: [lis-e-resources] Decreasing usage statistics: thanks
>
> I forgot to mention in my last message to the list that there has been a decline in usage statistics for e-resources within the NHS in England as well as in higher education. Technical problems with the search interface and the link resolver may underlie some of this, but the trend has been been noticeable.
>
> Regards
>
> Catherine
>
> Visit our web portal at www.netvibes.com/tewv-lis#Home<http://www.netvibes.com/tewv-lis#Home> - your one-stop source for journal TOCs, news, links, and podcasts Access the library catalogue at www.library.cdtv.nhs.uk<http://www.library.cdtv.nhs.uk> - and use the self-service book renewal facility Register for NHS Athens via www.library.nhs.uk<http://www.library.nhs.uk> to access electronic content
>
> Catherine Ebenezer
> Library and Information Services Manager Tees, Esk and Wear Valleys NHS Foundation Trust Cleveland Way, Roseberry Park Hospital Marton Road Middlesbrough
> TS4 3AF
>
> Library codes: TNEY / TNE:MID
>
> Telephone: 01642 838380 / 838112
> Mobile: 07920 545634
> Fax: 01642 838113
> Email: [log in to unmask]<mailto:[log in to unmask]> / [log in to unmask]<mailto:[log in to unmask]>
>
>
>
>> -----Original Message-----
>> From: An informal open list set up by UKSG - Connecting the
> Information Community [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]>
>> On Behalf Of Sheila Thomas
>> Sent: 20 April 2012 09:31
>> To: [log in to unmask]<mailto:[log in to unmask]>
>> Subject: Re: [lis-e-resources] Decreasing usage statistics: thanks
>>
>> Catherine,
>>
>> We get a lot of document supply requests to our library that result
> from people searching the bibliographic database and reading the
>> abstracts, so engineers at least are still doing things that way.
>>
>> --
>> Sheila Thomas BA MCLIP MWeldI
>> Weldasearch Manager
>> TWI Ltd, Granta Park, CB21 6AL, UK
>> www.weldasearch.com<http://www.weldasearch.com>
>>
>>
>>> -----Original Message-----
>>> From: An informal open list set up by UKSG - Connecting the
> Information
>>> Community [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> On Behalf Of
>>> Catherine Ebenezer
>>> Sent: 19 April 2012 14:04
>>> To: [log in to unmask]<mailto:[log in to unmask]>
>>> Subject: Re: [lis-e-resources] Decreasing usage statistics: thanks
>>>
>>>> Speaking as someone whose whole professional life of over 30 years
> has
>>> been with abstracting and indexing services, I find this very
>> pleasing!
>>> It is good that people are accessing these resources, but are they
> 'satisficing'
>>> by reading abstracts rather than full text of material that is
> relevant to them?
>>> We are observing a not dissimilar abstracts-only phenomenon here in
> my
>>> trust, where the psychopharmacology current awareness bulletin
> produced
>>> by the drug information pharmacist (which does not incorporate links
> to full
>>> text) hardly ever generates document supply requests to the library
> service.
>>> Regards
>>>
>>> Catherine
>>>
>>> Visit our web portal at www.netvibes.com/tewv-lis#Home<http://www.netvibes.com/tewv-lis#Home> - your
> one-stop
>>> source for journal TOCs, news, links, and podcasts Access the
> library
>>> catalogue at www.library.cdtv.nhs.uk<http://www.library.cdtv.nhs.uk> - and use the self-service book
> renewal
>>> facility Register for NHS Athens via www.library.nhs.uk<http://www.library.nhs.uk> to access
> electronic
>>> content
>>>
>>> Catherine Ebenezer
>>> Library and Information Services Manager Tees, Esk and Wear Valleys
> NHS
>>> Foundation Trust Cleveland Way, Roseberry Park Hospital Marton Road
>>> Middlesbrough
>>> TS4 3AF
>>>
>>> Library codes: TNEY / TNE:MID
>>>
>>> Telephone: 01642 838380 / 838112
>>> Mobile: 07920 545634
>>> Fax: 01642 838113
>>> Email: [log in to unmask]<mailto:[log in to unmask]> / [log in to unmask]<mailto:[log in to unmask]>
>>>
>>>
>>>
>>>
>>>> -----Original Message-----
>>>> From: An informal open list set up by UKSG - Connecting the
>>> Information Community [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]>
>>>> On Behalf Of Sheila Thomas
>>>> Sent: 19 April 2012 13:58
>>>> To: [log in to unmask]<mailto:[log in to unmask]>
>>>> Subject: Re: [lis-e-resources] Decreasing usage statistics: thanks
>>>>
>>>> Sarah Taylor wrote:
>>>>
>>>>> One thing I have noticed looking at our own statistics is that
> it
>>> seems to be
>>>>> the abstracting and indexing databases that have seen an
> increase,
>>> rather
>>>>> than full-text databases. I find this really quite interesting,
>>> given that where
>>>>> we do come in for criticism in surveys, the comments always seem
> to
>>> say that
>>>>> we do not have access to enough electronic journals! I have been
>>> wondering
>>>>> if it might be the case that indexing databases seem sometimes
> to be
>>> 'easier'
>>>>> to get into, but that's purely my own suspicion.
>>>> Speaking as someone whose whole professional life of over 30 years
> has
>>> been with abstracting and indexing services, I find this very
>>>> pleasing!
>>>>
>>>> --
>>>> Sheila Thomas BA MCLIP MWeldI
>>>> Weldasearch Manager
>>>> TWI Ltd, Granta Park, CB21 6AL, UK www.weldasearch.com<http://www.weldasearch.com>
>>>>
>>>>
>>>>
>>>>
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